Merril Lynch LMA/Loan Management Account and the new connector (July 2025)

GibbyCJ
GibbyCJ Member ✭✭✭
edited August 11 in Download, Add/Update Accounts (Windows)

Quicken Home and Business user for a long time.

For years my LMA account was considered part of my INVESTING accounts. Didn't make a lot of sense to me (since it was a debt) but never had it show up any other way on any other modifications to ML connectors. The NEW connector that is being pushed through now wants to add it to the Property and Debt section as a "credit card". This actually makes more sense, BUT before I go to all the work to set the account up and then move the old transactions into a newly added "credit card" I am trying to ascertain if this is in fact the new way forward on these accounts or if it is a glitch. I called tech support and asked to speak to someone on that ML Connector team, but other than submitting something to that area, there appears to be no way to contact someone that might have a deeper understanding of the structure of the ML accounts.

Does anyone have anymore insight on this topic?

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Comments

  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭

    I have the same issue. Every time I do a One Step Update I get the reauthorize screen for our two LMA accounts, but can't link them since since they aren't categorized as a credit card.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @GibbyCJ and @Michael Sloss,

    Thanks for reaching out!

    To move this forward, a few things would help us get clarity:

    • A screenshot of how the LMA account appears on the Merrill Lynch website, especially how it’s labeled or categorized there
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.
    • A screenshot of what Quicken shows during setup (where it identifies the account type as "credit card")
    • If you have it, a screenshot or description of how it was categorized before the new connector went live
    • Any information provided by Merrill Lynch regarding this topic.
    • A problem report with logs attached (via Help > Report a Problem) — this gives us backend detail about what the connector is telling Quicken Help > Report a Problem QWIN.png

    Thanks!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello again,

    An internal ticket has now been created so that our teams can investigate this subject further. Currently, there is no ETA. However, I will update this thread once I receive any new information.

    Thanks!

    (CTP-13844)

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7964339/merril-lynch-lma-loan-management-account-and-the-new-connector-july-2025

    Just checking in!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello,

    Are you still experiencing this issue?

    Let me know!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Just checking in once more before this thread is closed.

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    This thread has now been closed due to low activity. Please start a new thread if you are needing further assistance.

    Thank you.

    -Quicken Jasmine

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This discussion has been closed.

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