Unable to Add New Bill

Birdman24
Birdman24 Quicken Windows Subscription Windows Beta Beta
edited August 10 in Errors and Troubleshooting (Quicken LifeHub)

I started encountering an error this weekend where I am receiving a message "Sorry. We're unable to make your changes" when attempting to add a Bill. From Financial > Bils & Income I select "New Item" and then "Bills". I then delete the text (by backspacing) the name of the bill and enter in this case "Auto Registration" and then click on "Create & View". At this point, I get the error. It happens every time.

Tagged:

Comments

  • Birdman24
    Birdman24 Quicken Windows Subscription Windows Beta Beta

    I forgot to provide a screenshot for above.

    QLH - Error Adding Bill.png
  • BierMe
    BierMe Quicken Windows Subscription Member ✭✭

    This is happening to me also.

  • sgyost1206
    sgyost1206 QuickenLife Hub Member

    I am having the same problem. Why is no one from Quicken responding to these posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    edited August 10

    Hello @Birdman24 and @BierMe,

    Thanks for reaching out!

    We were able to replicate this issue when attempting to add a new bill in LifeHub. This issue has been reported to our team for further investigation. Currently, there is no ETA. However, I will update this thread once new information is received.

    We appreciate your patience and support!

    (QLH-3685)

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • sgyost1206
    sgyost1206 QuickenLife Hub Member

    Well, it has been two days since Quicken Jasmine said they are working on this issue. How much longer will it take you to correct this issue?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @sgyost1206,

    Thanks for checking in!

    While our team was able to replicate the issue and has already escalated it internally (CBT-745), Quicken's product development teams do not provide ETAs for fixes. This is because many factors can affect both the root cause and the testing timeline, and we want to avoid giving inaccurate or premature updates.

    That said, the issue is in the right hands, and we’ll be sure to update the thread as soon as we receive any confirmed progress or resolution.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Toni D
    Toni D Quicken Windows Subscription Member

    It looks like this problem has been reported multiple times. I just reported it two days ago and waited while the "escalation" team replicated the problem. I was told "no ticket number" but wait for resolution. And, they acted like this was the first they ever heard of it. Not sure why I paid for software that doesn't work - if we're the beta testers I hope we get a credit for uncovering the bugs in what looks like pretty unstable software. I'm even more concerned about putting my personal data inside of it.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hi @Toni D ,

    Thank you for adding your experience—I completely understand your frustration.

    Just to clarify, this issue has already been confirmed and escalated internally under ticket CBT-745, as noted above. While I realize it’s not ideal to wait without a specific ETA, please rest assured it’s with the appropriate team and actively being worked on.

    We’ll continue to monitor the situation and provide updates as soon as we receive any.

    We appreciate your patience in the meantime.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    This issue should now be resolved. Please let us know if you are still experiencing this issue.

    Thank you!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello All,

    Just checking in again!

    Please let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

Categories