MidFirst Bank - unable to connect/download transactions

davery777 · July 12

I have not been able to connect/download my transactions from my MidFirst bank accounts for several weeks, ever since they updated their site. I have deactivated and reactivated my accounts but that does not work. Is there a fix for this?

Regards,

Don

Quicken Kristina · July 12

Hello @davery777,

Thank you for letting us know you're having an issue connecting to MidFirst Bank. When I check our internal tools, I see a 107/507 error (incorrect financial institution). Is that the error you are seeing on your end? If it is not, then what error message/code are you seeing?

If that is the error message you are seeing, then please be aware that this is a known issue which has already been reported for further investigation and resolution, ticket # CTP-13309.

I look forward to your response!

davery777 · July 14

I'm not getting an error code, the message I receive is "Sorry, We encountered an error. (It's not your fault.)

Quicken Kristina · July 14

Thank you for your reply,

Since you're not able to see the error in your Quicken, please navigate to Help>Report a Problem and send a problem report with log files attached, so that I can confirm what error is reflecting in the logs.

Please let me know once the problem report is sent.

Thank you!

davery777 · July 14

I just sent the problem report.

Don

Quicken Kristina · July 14

Thank you for sending the logs,

I checked the logs and was able to confirm the 107/507 error (the screenshot below shows the error in the Sync log).

It is a known issue that our teams are working to resolve. We do not currently have an ETA for when the issue will be fixed.

While we do not have an alert for this issue, you can post to this discussion to ask about the status, or if this discussion is closed, you can start a new discussion to ask the status of ticket CTP-13309.

Thank you!

(CTP-13309)

davery777 · July 21

Are there any updates with this issue? I have been unable to connect for weeks.

Quicken Kristina · July 21

Thank you for the follow-up,

I checked the CTP and am not seeing any updates yet.

Sorry I don't have better news!

(CTP-13309)

davery777 · July 25

Are there any updates on this? I am still unable to connect my accounts. If I can't connect my account there is little reason for me to pay for this tool. I would like an ETA for this fix.

Quicken Kristina · July 25

Thank you for the follow-up,

Unfortunately, there is no ETA for this issue. The most recent update shows that we're working with the financial institution to resolve the issue.

Thank you!

davery777 · August 1

I am checking back on a fix for this issue. I have been unable to connect to my bank accounts for 6 weeks. There is no use in me paying for this tool if I am unable to connect. I can manually enter my transactions in Excel…

UKR · August 1

If your bank recently changed their website or password requirements please read and follow instructions here:

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue please note:

It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
The bank also needs to notify their customers of this change in a timely fashion and provide instructions for any actions that might be required by the customer to regain access after the change was introduced.
If they didn't do that, complain to your bank's or biller's office of the president.
You also need to contact Quicken Support via phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

Quicken Kristina · August 1

Thank you for the follow-up,

I checked the status of CTP-13309. There are no new updates.

Thank you!

TwentyPlusYears · August 3

I am in agreement with, davery777 - synchronizing with our financial institutions is a critical reason one would pay for Quicken.

Is there a Midfirst specific ticket number that we can reference when we call into them to ask for an update from their side?

Quicken Kristina · August 3

Hello @TwentyPlusYears,

Thank you for letting us know you're seeing this issue also. If there is a ticket number on MidFirst Bank's side, they have not shared that information with us. All I am able to see is the internal ticket on our end, CTP-13309.

I apologize that I could not be of more assistance!

Quicken Kristina · August 5

Hello All,

We now have a Community Alert for this issue. To track the status of the issue, I recommend bookmarking the alert, since any updates, once available, will be posted there.

https://community.quicken.com/discussion/7964763/new-8-5-25-midfirst-bank-fdp-107-cc-507

Thank you!

(Ticket #11889880/CTP-13309)

davery777 · August 8

"teams have discovered"? This problem has been reported by users for almost 2 months on these forums.

davery777 · August 29

Any updates? This issue has been pending for 3 months now.

Quicken Kristina · August 29

Thank you for your reply,

I checked the status of the ticket. It's still in work. No new updates.

Thank you!

davery777 · September 27

Still no updates. Is this ever going to be fixed? This will be my last message as I am cancelling my Quicken account. If I have to enter it manually there is no need for the account. If this is ever fixed you can email me.

MidFirst Bank - unable to connect/download transactions

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