Adding Sallie Mae Account Is Still Broken

smono57
smono57 Quicken Windows Subscription Member ✭✭
edited August 30 in Download, Add/Update Accounts (Windows)

I already opened this issue back in April and it was confirmed to be a problem, yet it appears Anja closed the issue even though it has not been resolved. IMPORTANT: Do not close this issue until the problem is resolved. This is the only way we as customers can ask for a status update. When you close the issue, it prevents us from asking for a status update.

See Adding Sallie Mae Account is Broken — Quicken for a description of the problem. Why has this not been fixed yet. It is a security issue and exposes the user's Sallie Mae password in plain text. Can someone please get a status update on this and post it here.

…and please stop closing your customer's issues before they are resolved. We as customers do not have access to the people at Quicken that have to fix these problems. You do. Our expectation as customers is that you will continue to follow up on these with the developers and post regular updates here. It is the only way we will know what the status is.

Thanks

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @smono57,

    Thank you for reaching out for an update. When I check on the ticket, I can see that it is open and being worked on. There are no new updates and no ETA at this time.

    Please keep in mind that the Quicken Community is not the same as contacting Quicken Support directly by phone or by chat. A discussion on the Community is not the same as a support ticket. Discussions get closed after about a month of inactivity, even if the issue discussed is not yet resolved. You can prevent a discussion from being closed by not letting it be inactive for long enough to get closed. Alternatively, if you need an update and the discussion is closed, you can create a new discussion and reference the ticket # or the previous discussion.

    Thank you!

    (CTP-13028)

    Quicken Kristina

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  • smono57
    smono57 Quicken Windows Subscription Member ✭✭
    edited July 28

    Can you please ask the person working on this to give you an ETA and then post that here?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Unfortunately, no ETA is available at this time.

    Thank you!

    Quicken Kristina

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This discussion has been closed.

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