Anybody else having issues trying to download your Prudential Annuity accounts?

kathydavis22
kathydavis22 Quicken Mac Subscription Member
edited August 30 in Errors and Troubleshooting (Mac)

I have been updating my Prudential Annuities for over a year. Now I cannot. Error FDP-102. I have spoken with Customer Service, sent log files and they finally opened a case but now without any notice, they have closed the case. No explanation. This is very disturbing that after being on the phone for over an hour and then being told they will call me after setting up a date and time for the call, Then they call to postpone the call and set up a new time then close the case without even notifying me. Instead tell me to call back.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @kathydavis22,

    Thanks for sharing this. I did reach out internally on your behalf, and someone from our escalation team will be following up with you via email shortly. Please keep an eye on your inbox for that message.

    Let us know if you don’t receive anything in the next few days! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • RobGonzalez
    RobGonzalez Member ✭✭✭

    Did you get a resolution for this? I have having the same issue.

This discussion has been closed.

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