PayPal cc-601

Greg Brown
Greg Brown Quicken Windows Subscription Member ✭✭✭✭
edited September 2 in Download, Add/Update Accounts (Windows)

cc-601;

We cannot find an account with non-zero balance or with any transaction in the last 12 months. Please check on your FI website and try again.

Since when is activity within 12 months a Quicken requirement? My PayPal account is still active/valid…

BTW I have had several transactions with PayPal this year…

Quicken Classic - R65.17, Windows 11 PRO current on updates

My data file is NOT being synced nor backed up.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Greg Brown,

    We appreciate you reaching out!

    Please take a moment to review this support article regarding error CC-601.

    As stated within the article, if the error persists beyond 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will be able to review your log files and determine whether an escalation is necessary.

    Thank you!

    -Quicken Anja
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  • jennie.griner
    jennie.griner Quicken Windows Subscription Member ✭✭
    edited August 1

    This is happening again:

    https://community.quicken.com/discussion/7959747/paypal-cc-601-error-wont-download-transactions

    Version R60.20; Build 27.1.63.21

    I went through support, and they made me jump through a bunch of hoops to realize that it was a bug that needed to be fixed. It was resolved for quite a while and has started happening again recently. How do I find my old ticket? I don't seem to have any emails and I really don't want to go through the whole process again.

    [Merged Post]

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jennie.griner,

    Thanks for reaching out!

    I’ve gone ahead and merged your post into this ongoing thread, as it appears to be related to the same issue being discussed here.

    As mentioned earlier in the thread, if the CC-601 error persists for more than 24 hours, we recommend contacting Quicken Support directly for further assistance. Our support agents will be able to review your log files and determine if an escalation is necessary.

    That said, I did check internally, and your previous ticket number is #11604350. If you decide to contact support again, you can go ahead and reference that number as well.

    Thank you!

    -Quicken Anja
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