Home Depot Citi card

Hello @Alvin Morie,

Thanks for reaching out—let’s try to get to the bottom of this. To help us investigate further, could you please provide the following details:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, Dropbox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
• Which instance from our financial institution list are you attempting to connect with (Home Depot Consumer Credit Card, Citibank, Citi Cards, etc.)?

Additionally, please upload a screenshot of the error message you’re receiving during the reauthorization attempt. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Once we have this info, we can take the next steps.

Looking forward to your reply!