Chase Download Fail

Eastwayroad
Eastwayroad Quicken Windows Subscription Member ✭✭✭
edited September 10 in Download, Add/Update Accounts (Windows)

Since yesterday, my banking & credit card account downloads via E.W.C. are freezing up. Attempts to reset & reactivate also result in complete system crash.

My Fidelity & Vanguard brokerage downloads using D.C. are working fine.

QWin user since '96 and never saw so much turmoil with connections.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Eastwayroad,

    We appreciate you bringing this issue to our attention!

    Based on what you described, this kind of issue can sometimes be caused by a specific connected account or by sync-related settings interfering with the update process. To help resolve this, please review and follow the guidance in this support article, which covers a range of troubleshooting steps, including identifying problematic accounts, adjusting sync settings, refreshing your connected services token, validating your data file, and more.

    Following these steps can often pinpoint the source of the problem and help restore smooth updates.

    If you continue to experience issues after trying these suggestions, please let us know.

    Thank you!

    -Quicken Anja
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  • Eastwayroad
    Eastwayroad Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/7964879/chase-download-fail

    2 days later the above banking downloads are working again. Weirdly, one account downloaded duplicates of 6 transactions from 2024. ??

    Subsequent downloads are fine.

This discussion has been closed.

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