HCA Voya 401k download

galaxsat
galaxsat Member ✭✭
edited October 9 in Download, Add/Update Accounts (Windows)

Windows R63.21
Anyone have success getting their HCA 401k account set up for download? It seems the ONLY way to access the account at all is via web browser through HCA's dreaded HR portal. Cannot log into Voya's website directly, or even register for access there.

HCA's HR says call Voya, Voya says call Quicken…

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @galaxsat,

    Thank you for coming to the Community with this question. I'm not seeing HCA Voya 401k listed as a connection option in Quicken. Did HCA's support say it should be supported?

    If you provide the URL (web address) used to login directly through the financial institution, then I can check our FIDIR (list of supported financial institutions) to see if there are any connection options that should work.

    I look forward to your reply!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @galaxsat,

    I have not seen a response from you. Do you still need help?

    Thank you!

    Quicken Kristina

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  • galaxsat
    galaxsat Member ✭✭

    HCA's support says call Voya, which was of little help. I did learn I can use the URL below to log into Voya directly, however, versus accessing it through HCA's portal. Hope that helps. Thanks!

    https://login.voya.com/voyassoui/index.html?domain=hca401k.voya.com#/login-pweb

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I searched our FIDIR (list of supported financial institutions) to see if there are any connection options that use that link. Unfortunately, there are not. You would still be able to track the account in Quicken as a manual account, but there is not currently a connection option that would let you connect it for download into Quicken.

    Does the link they gave you provide an option to download in the QFX (web connect) format? If it does, that may be an option to import transactions into Quicken.

    Thank you!

    Quicken Kristina

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @galaxsat As an experiment, try logging into just https://login.voya.com/ and see if you can get anywhere from there.

    Might work. Might not. Worth a few seconds to try.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • galaxsat
    galaxsat Member ✭✭

    Update- I hadn't tried since early August. Choosing "Voya Financial" actually worked this morning, although it's locked down to 'Simple Investing'. At least it's a step in the right direction.

    Thanks for the suggestions.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear that you were able to connect!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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