Barclay's | FDP-192 error, can't download transactions

dwkennedy1776
dwkennedy1776 Quicken Mac Subscription Member ✭✭
edited September 18 in Download, Add/Update Accounts (Mac)

Dear Quicken Team,

Barclay US (https://cards.barclaycardus.com/) recently implemented "SecurePass" which requires an email code to be sent an inputted for login (2FA). This is non-negotiable, i.e., cannot be de-activated. This results in the FDP-192 error when Quicken tries to sync data from the account. Is the team aware, and is there an ETA once this 2FA is enabled for use with Quicken?

Again, there is no way to deactivate 2FA on the Barclay's website. so please don't suggest deactivating 2FA on the Barclay's website and close the case.

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Answers

  • Freeseframe
    Freeseframe Quicken Mac Subscription Member

    I'm having the same issue as of this morning.

  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭
    edited August 17

    Same for me (on the Mac Classic version). I got into chat with a human this morning. This was the reply.

    image.png
  • clspang
    clspang Quicken Mac Subscription Member ✭✭

    Can Quicken improve their communications with bank/credit card providers, so that your users aren't the ones discovering these issues? That's a little frustrating and doesn't live up to your otherwise great standards.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20504486#Comment_20504486

    Thank you for sharing this with other users!

    We appreciate all your patience and support!

    -Quicken Jasmine

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  • Bcook0315
    Bcook0315 Quicken Mac Subscription Member

    I'm having this problem too. Quicken is getting less and less useful.

  • Alan Fields
    Alan Fields Member ✭✭✭

    Download failed this morning, but is working now.

    Try disconnecting the account, close Quicken (to clean up the old connection), reopen and reconnect.

  • FSMoe
    FSMoe Quicken Mac Subscription Member ✭✭

    Working now. Had to disconnect and and reauthorize.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @FSMoe,

    Thank you for letting us know it's working now!

    If anyone else is still seeing this issue, please follow these steps from our article on FDP-192 errors:

    You may need to deactivate or change the secondary authentication method in use on their website before Quicken can update your account.

    To do this:

    1. Log in to your bank's website and locate the setting that specifies the secondary authentication method in use for your account.
    2. Deactivate the secondary authentication method, or change it to something else, such as "security questions" (if available).
    3. Restart Quicken and try again.

    If the issue persists after following those steps, then please navigate to Help>Report a Problem and send a problem report with log files attached.

    Report a Problem QMac.png

    Please let me know how it goes!

    (CBT-772)

    Quicken Kristina

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  • dmkahn
    dmkahn Member ✭✭✭
    edited August 17

    Sorry that doesn't work because there's no way to change or disable the 2fa settings on barclaycardus web site. They now ask for 2fa via phone or email on every login, even if you use face-id in the app.

    I sent in the report.

  • AZCoder1959
    AZCoder1959 Quicken Mac Subscription Member ✭✭✭✭
    edited August 18

    I didn't have to do anything, but it was working again for me this morning. Since many financial services do their system maintenance on Sundays, perhaps that was what caused yesterday's hiccup.

    Your mileage may vary, of course.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    For those who are still encountering this issue, we do now have a Community Alert. Please bookmark the alert to be notified of any updates, once available, and to know when the issue is resolved!

    https://community.quicken.com/discussion/7965131/new-8-18-25-barclays-bank-delaware-cc-592-fdp-192

    Thank you!

    (Ticket #11908125/CTP-14166)

    Quicken Kristina

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  • dmkahn
    dmkahn Member ✭✭✭
    edited August 18

    Was able to reconnect all 5 accounts this morning.

    Tried using their app also, and there was no 2fa prompt this morning so I guess they turned it off for now.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @dmkahn,

    Thank you for sharing! I'm glad to hear you were able to reconnect your accounts.

    If the issue returns or you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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