Quick Pay and AMEX

MikeP
MikeP Quicken Mac Subscription Member ✭✭✭
edited September 20 in Paying Bills, eBills & Scheduled Transactions (Mac)

This issue concerning AMEX and Quick Pay seems to come up periodically, but I can't find anything recent that helps.

I have had AMEX for many years. There was a time that I struggled to get Quick Pay to work, but it has been working now for at least two years.

Recently, I got a new AMEX (gotta love the miles!). The new AMEX DOES NOT connect to Quick Pay. I am able to get to the point where Quicken asks for a 2FA code. I enter the code, and then I wait for days for anything to happen. Nothing. Quicken reports the biller is "pending" for many days before finally timing out. I've attempted this now at least four times with the exact same results.

What's baffling is that my other AMEX works fine with Quick Pay. No issues. I've been using Quick Pay for the last couple of years. In fact, I just used it last week.

Note that the new AMEX has its own login and profile. The old one is under my wife's AMEX profile, the new one under mine. It likely has something to do with the permissions on the AMEX side, but I'm completely stuck. I tried calling AMEX, but they can't help.

Anyone have ideas?

Quicken user since 1994.

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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @MikeP,

    Thanks for sharing all the details — that helps a lot.

    A few things that might help figure out why the new AMEX isn’t connecting:

    • You mentioned the new card has its own login. When you try Quick Pay, are you using the same credentials you would normally use to log in directly to AMEX online?
    • Does the 2FA code process complete successfully in Quicken, or does it fail immediately after you enter it?
    • When you say it stays “pending” for days, does it ever show any partial updates or errors, or just sits there until it times out?
    • Have you tried removing the new AMEX from Quicken and re-adding it from scratch? Sometimes a fresh connection resolves this kind of issue.
    • Any chance your new AMEX account has restrictions on third-party connections or requires additional verification beyond what you have?

    Looking forward to your response!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7965009/quick-pay-and-amex

    I haven't heard from you yet, are you still needing assistance?

    Let me know!

    -Quicken Jasmine

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