Suddenly Can't Schedule Payments After August 31, 2025

BP1T
BP1T Quicken Mac Subscription Member ✭✭
edited September 22 in Paying Bills, eBills & Scheduled Transactions (Mac)

Just in the past couple of weeks, I get an error message when trying to schedule payments in September 2025. These are to utilities that I have scheduled and paid monthly for years. I called support. The person I spoke with said he hadn't gotten any other calls on it and said it was possibly from those vendors doing a system update in their billing. I highly doubt that all my billers did a similar update at the same time that caused this. Is anyone else experiencing this?

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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @BP1T,

    Thanks for reaching out to share this.

    I’d like to gather a few more details to help narrow down what might be causing this:

    • Are you receiving the same error message for all billers, or only certain ones? If possible, could you share the exact error wording?
    • Are these payments being scheduled through Quicken Bill Manager (Quick Pay/Check Pay), or are they reminders only?
    • Have you tried scheduling a payment beyond September (for October or later), and do you see the same issue?
    • When this happens, are you able to make one-time payments successfully, or does the error occur there too?

    Let me know!

    -Quicken Jasmine

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  • dsj69
    dsj69 Quicken Windows Subscription Member

    It is probably related to the switchover to a new bill payer vendor. I started switching over but have since given up as the new bill pay system won't do electronic payments (quick pay) over $1500 and requires a paper check payment instead. This is after years of paying these bills electronically through Quicken! I'm switching over to paying bills electronically through my bank—much less hassle and risk.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/comment/20505487#Comment_20505487

    Thank you for sharing with the user. I am sorry to hear about your experience.

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    https://community.quicken.com/discussion/7965204/suddenly-cant-schedule-payments-after-august-31-2025

    Just checking in!

    -Quicken Jasmine

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  • BP1T
    BP1T Quicken Mac Subscription Member ✭✭
    edited August 23
    Screenshot 2025-08-22 at 11.02.28 AM.png

    This happens on any bill I want to schedule after 8/31/25 using QuickPay.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply and the screenshot @BP1T,

    Since this is happening when scheduling QuickPay payments, this is most likely being caused by the transition to the new service provider. According to our article on the upcoming transition, any payments that are already scheduled should go through, but you may not be able to schedule anything past July:

    https://www.quicken.com/support/improved-ebills/#section-windows-3

    You may want to check on the Bills & Income tab to see if there are any prompts to reconnect any of your billers, since those prompts can help you get reconnected under the new provider.

    If there are no prompts to reconnect yet, then to avoid missed/late payments while waiting for the transition to the new provider to complete, please use an alternate means to send your payments, such as paying directly through the biller's website or using your bank's bill pay (if they offer the service).

    Thank you!

    Quicken Kristina

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