New York Life Virtual Service Center

naples98
naples98 Quicken Mac Subscription Member ✭✭
edited October 2 in Download, Add/Update Accounts (Mac)

I think it was March 12th that the New York Life Virtual Service Center stopped downloading transactions. Every time I try to update it fails and even after trying to reconnect my accounts, I get the following error.

ACCOUNT_MISMATCH
Account not found. No accounts returned - case 106

This is weird because when I try to reconnect, it goes through the reconnection process and I can authenticate, New York Life sends me the MFA code so it knows the account, and then I get the error above. If I go to the New York Life site, all looks fine.

What is wrong with Quicken's connection to New York Life Virtual Service Center?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @naples98,

    Thanks for providing all the details regarding your New York Life Virtual Service Center account. Please review and follow the guidance outlined in this support article.

    The article outlines that this error often occurs when Quicken is unable to retrieve account information from the financial institution, even if the credentials and MFA are working correctly on the bank’s site.

    Let us know how it goes!

    -Quicken Anja
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  • ksilb1
    ksilb1 Quicken Mac Subscription Member

    I get the same account mismatch error. I've also reported it to quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ksilb1,

    If you haven't already done so, please follow the troubleshooting linked in Quicken Anja's post:

    https://community.quicken.com/discussion/comment/20507093#Comment_20507093

    Thank you!

    Quicken Kristina

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  • vdub
    vdub Quicken Mac Subscription Member ✭✭

    I’ve done what Quicken Anja’s linked support article suggests. Twice! Get through to MFA but still get the same FDP-106 error.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @vdub,

    Thanks for trying the steps outlined in the support article.

    As mentioned there, if the instructions don’t resolve the issue, the next step is to contact Quicken Support directly. Our support agents will be able to collect and review log files, and if necessary, escalate the issue to ensure it’s properly addressed.

    Thank you!

    -Quicken Anja
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