Fidelity 3 Digit Balance?

brianmichael8403
brianmichael8403 Quicken Windows Subscription Member ✭✭
edited October 8 in Download, Add/Update Accounts (Windows)

Hello. Lately, since the change in download methods, my Quicken has been downloading mutual fund transactions from Fidelity that have two digits after the decimal point. Problem is, on the statements, Fidelity reports 3 digits. So all the totals are off. Not by much, but enough to be annoying and it will grow if not corrected. Is there a way to fix this?

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Answers

  • brianmichael8403
    brianmichael8403 Quicken Windows Subscription Member ✭✭

    But the reinvestments are reported as 3 digits

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @brianmichael8403,

    Thanks for bringing this up!

    To better understand what’s happening, could you please submit your log files along with a couple of examples of the Fidelity mutual fund transactions showing the 2 digits? This will help us review the logs and confirm how the data is being sent by Fidelity.

    To submit your log files, please navigate to Help > Report a problem.

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    Thank you!

    -Quicken Anja
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  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭

    Other reports of the same issue:

    https://community.quicken.com/discussion/7965515/fidelity-dividends-downloading-incorrectly

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • brianmichael8403
    brianmichael8403 Quicken Windows Subscription Member ✭✭

    I tried to submit a trouble report three times. I got a "Unable to send Report to Quicken" each time.

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  • brianmichael8403
    brianmichael8403 Quicken Windows Subscription Member ✭✭

    Here is an example:

    Capture.JPG
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    That error message you're getting when trying to send the problem report indicates that something is interfering with the communication between your program and Quicken's servers. Do you use a VPN? If so, please try turning it off when sending the problem report.

    If you use an anti-virus or firewall other than the one native to Windows, it is possible that one of those could also be preventing communication. If that is the case, please try pausing or temporarily disabling them while sending the problem report.

    If you have a low upload speed, that could also be causing the issue. If that is the case, you may want to try reducing the amount of data you are sending by making sure the sanitized file option is not selected and unselecting any preselected files with OLD in the filename.

    I hope this helps!

    Quicken Kristina

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  • brianmichael8403
    brianmichael8403 Quicken Windows Subscription Member ✭✭

    I still get the error sending a report. No VPN. No non-native anti-virus or firewall, and a 1 Gig upload.

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