"Quicken's online service is unavailable at this time"

peterstaley
peterstaley Quicken Windows Subscription Member ✭✭
edited October 5 in Download, Add/Update Accounts (Windows)

Trying to add a new account, and continually get this message when searching for any online services (banks, etc.). I updated Quicken yesterday, so maybe the update is messed up.

Please advise.

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  • peterstaley
    peterstaley Quicken Windows Subscription Member ✭✭

    I'm using Quicken Classic Deluxe, Version R64.23, Build 27.1.64.23

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @peterstaley,

    Thanks for reaching out! The error message you’re seeing—“Quicken’s online service is unavailable”—usually indicates that your Online Connected Services registration token needs to be refreshed. This can happen after updates or certain account changes.

    Please follow the steps in this Community FAQ to sign out of your data file completely and then sign back in.

    After doing this, your registration token will refresh, and you should be able to search for online accounts and run a One Step Update successfully.

    Let us know if you run into any issues!

    -Quicken Anja
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