Issues with Reconnecting UFCU Account

Jim Bailey
Jim Bailey Member ✭✭✭
edited October 6 in Download, Add/Update Accounts (Windows)

I have a credit card account with University Federal Credit Union (UFCU). After the recent the Quicken update, My Bills and Income tab in Quicken tells me that I need to reconnect the account. When I go through the dialogue to reconnect, enter account info, etc., Quicken finds the account at UFCU, but the dialogue box says "Don't add account to Quicken," and there is no way for me to change that. When I do a OSU for the account, it appears to update just fine. I don't use the card often, so there are no new transactions that would download. Is there a problem here that needs to be fixed?

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Jim Bailey,

    Thanks for the details! It’s a bit odd that Quicken is prompting you to reconnect the account in the Bills & Income tab. Do you happen to have an online biller set up for this account?

    Also, could you please provide a screenshot of what you’re seeing in the Bills & Income tab when it prompts you to reconnect? That will help us understand what’s happening. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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