Every transaction asks if it is a next scheduled payment

helix72
helix72 Quicken Windows Subscription Member ✭✭
edited October 14 in Paying Bills, Online Billers & Reminders (Windows)

I recently updated to the most recent version of quicken. Now, whenever I enter any transaction, in any account, it gives me the same pop-up: "Is this the next scheduled payment to , scheduled for $0.00 on 9/6/2025?" This happens for EVERYTHING I do, even things that aren't payments (like credit card charges). I even went into Manage Bill & Income Reminders > Options > Suggest Reminders and turned off the checks. Still, even just adding a category to an entry gives me that pop up.

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  • Andrew Kurtz
    Andrew Kurtz Quicken Windows Subscription Member ✭✭
    edited August 20

    For the past two days, I have been getting a pop-up twice after every transaction. It asks "Is this the next scheduled payment to , scheduled for $0.00 on [date]". This is happening when charges are being entered.

    Here is a screenshot.

    Started right after an update.

    Version: R64.19 Build 27.1.64.19

    Untitled Image
  • aziggy
    aziggy Quicken Windows Subscription Member
    edited September 9

    same here…. anyone know why?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 9

    Hello @Andrew Kurtz & @aziggy,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Is this happening just in one account register, or multiple registers? Are the problem charges being entered manually, or downloaded and accepted into your register?

    You mentioned this started two days ago. Was there anything else that happened around the same time, such as a program/computer update or unexpected program/computer shutdown? Do you keep your Quicken file directly on your local hard drive? You can view the location of your file in your Quicken program by navigating to File, and looking just above the Exit option at the bottom. The 4 most recent Quicken files you have accessed will be listed there, with the file you're currently in at the #1 spot.

    win file location sample image.jpg

    Is your Quicken file synced with any cloud service, such as OneDrive, iCloud, or Dropbox?

    I look forward to your reply!

    Quicken Kristina

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  • aziggy
    aziggy Quicken Windows Subscription Member
    edited September 9

    I did have a blue screen of death about 2 days ago.
    This only happens when I download my credit card info (Southwest Airlines via Chase)

    Also, found a post from 2021 where someone else was having a similar problem. The solution was to look at the "Bills and Income " tab and noticed their was one weird entry that had no Biller name, was for $0.00 and today's date. I used the "Action" pull down (right edge) and deleted that one

    I'll see tomorrow if that fixed it

    It looked similar to this one (from the 2021 post, but mine had a $0.00 "Auto Enter" balance)

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 9

    Thank you for your reply,

    Please let us know what happens tomorrow!

    Quicken Kristina

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  • Andrew Kurtz
    Andrew Kurtz Quicken Windows Subscription Member ✭✭
    edited September 9

    This is happening on multiple registers. Turns out some credit card and some banks.

    I also have some odd entries with due dates of 8/18 and $0.00 as the bill. Deleting them now - guessing that was it.

  • Andrew Kurtz
    Andrew Kurtz Quicken Windows Subscription Member ✭✭
    edited September 9

    NOTE - deleting those two entries did seem to fix it

  • aziggy
    aziggy Quicken Windows Subscription Member
    edited September 9

    Deleting that Biller (with no name and $0.00 current bill) seems to have fixed the issue)

  • JimRQuick
    JimRQuick Quicken Windows Subscription Member ✭✭
    edited September 9

    I noticed the same thing "Is this the next scheduled payment to , scheduled for $0.00 on [date]?" over the past couple of day. Yes or No. Then I had to click "No" at least 4 times to move on. This happened for downloaded transactions from banks and credit cards, and also for manual transactions I entered for both bank accounts and credit card accounts. I believe this behavior started right after a recent Quicken program update. Coincident with this behavior I noticed 5 or 6 new Billers in my list, with no name. Because of the suggestions in this thread, I deleted all of those no-name Billers, and I think that his corrected this problem.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 9

    Thank you for sharing,

    I'm glad to hear that deleting the no-name billers seems to have corrected the issue.

    Were these no-name billers all new billers that appeared after the update?

    If the issue returns or if you need further assistance, please reach out!

    Quicken Kristina

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  • bSteve
    bSteve Quicken Windows Subscription Member
    edited September 7

    I am experiencing the same issue too

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I would first try a Validate/Super Validate, but it sounds like a corrupt update. I'd next try uninstalling and reinstalling the Quicken program software.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @helix72 & @bSteve,

    Thank you for letting us know you're seeing this issue. If you're seeing that message for every transaction you enter, regardless of what kind of transaction it is and what account you're entering it in, then the issue is either a program issue or a file issue.

    Please start troubleshooting by backing up your Quicken file and reinstalling the most recent patch. Please use the article linked below to download the patch and for instructions on installing it: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/#section-windows-2

    Please let me know how it goes!

    Quicken Kristina

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  • ae0705t
    ae0705t Quicken Windows Subscription Member

    I am seeing the same issue since updating to R64.23. I am adding credit card transactions and it is happening EVERYTIME.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @ae0705t,

    Thank you for letting us know you're also seeing this issue. If you haven't already done so, please follow the troubleshooting I provided in my earlier post.

    https://community.quicken.com/discussion/comment/20508295#Comment_20508295

    Please let me know how it goes!

    Quicken Kristina

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  • Jonathan Mo
    Jonathan Mo Quicken Windows Subscription Member ✭✭

    I am having the same issue. I downloaded the patch but still having the same issue.

  • Nacraman
    Nacraman Quicken Windows Subscription Member ✭✭

    I am also seeing this issue after updating to R64.23. I downloaded the patch listed above and ran the executable. It says I am on Quicken version R1 (when I am on version R64.23) so I am concerned about running the patch. Please advise.

  • Nacraman
    Nacraman Quicken Windows Subscription Member ✭✭

    I validated the data file and downloaded/installed the latest patch. It is still doing this popup. It was fine before the update. You have a bug in this update.

  • SForsgren
    SForsgren Quicken Windows Subscription Member ✭✭✭

    Same issue here as well. Never seen this until the recent update. Is Quicken going to ignore this as well?

  • SForsgren
    SForsgren Quicken Windows Subscription Member ✭✭✭
    edited September 9

    Same here. Started after a recent update. Maddening! Stop asking questions and fix the problem. Do you not use your own products in house? This has now been reported for weeks with no solution!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 9

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QWin.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CBT-806)

    Quicken Kristina

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  • AR53
    AR53 Quicken Windows Subscription Member ✭✭✭
    edited September 9

    This is happening to me also. Checking and Credit Card accounts. I do not have any "no name" billers to delete.

  • Jeff_C
    Jeff_C Quicken Windows Subscription Member ✭✭

    Me, too. I just sent a report via the Help/Report A Problem function in Quicken.

  • Terry
    Terry Member ✭✭✭

    64.23 is a disaster. Go back to 62.16 and everything will be fine.

  • SForsgren
    SForsgren Quicken Windows Subscription Member ✭✭✭

    IS it possible to go back to 62.16 until Quicken gets their act together? Where can older versions be downloaded?

  • Jonathan Mo
    Jonathan Mo Quicken Windows Subscription Member ✭✭

    I just checked my bills and income reminders and saw there was a blank entry with $0. I deleted this and that seems to have fixed the problem

  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 10
    https://community.quicken.com/discussion/comment/20508686#Comment_20508686

    Hello @SForsgren,

    Thanks for reaching out! Yes, it is possible to revert to an earlier release if needed. You can download and install previous Quicken Windows versions from this support article. This page provides links to prior version releases, including R62.16.

    Hope this helps!

    https://community.quicken.com/discussion/comment/20508687#Comment_20508687

    Hello @Jonathan Mo,

    Thanks for sharing your experience! That’s a helpful tip for others who may run into the same problem.

    -Quicken Anja
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  • bSteve
    bSteve Quicken Windows Subscription Member

    Backup your file, download and apply 64.25. Check your bills and income reminders and delete any blank entries with $0, I had two such entries. I also had a quarterly reminder that had switched to monthly so I deleted these as well and that seems to have fixed the problem.

This discussion has been closed.

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