delete phantom account in update

VerbalK
VerbalK Member ✭✭✭
edited October 7 in Errors and Troubleshooting (Windows)
Screenshot 2025-09-07 at 9.40.48 AM.png

Somehow an old closed chase account (the one ending in 7XXX) remains in my update screen. Any way I can delete it?

[Edit - Removed partial account numbers]

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  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    It looks like Chase still considers it open. You'll probably have to contact Chase Bank.

  • VerbalK
    VerbalK Member ✭✭✭

    there is no online services tab as I closed it in quicken, and I it is listed as closed at Chase (though I can still toggle the display on and off).

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @VerbalK,

    That is unusual. If you haven't already done so, please navigate to Tools>Account List, and in the lower left corner, select the Show hidden accounts checkbox (if you do not have hidden accounts, this box will not be visible).

    show hidden accounts win.png

    Once that box is selected, review your account list to see if there is a duplicate of that account that still thinks it's connected in Quicken.

    Please let me know how it goes!

    Quicken Kristina

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  • VerbalK
    VerbalK Member ✭✭✭
    edited September 7

    the hidden account is there, and it is listed as closed. And I am certain I deactivated online services before closing it. but for some reason it still exists in the update list.

    I think I'm never going to "close" an account in quicken again.

    Screenshot 2025-09-07 at 12.09.44 PM.png
    2.png

    [Edited - Removed partial account number]

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