Downloaded transactions: missing buttons

MarkTwain
MarkTwain Member ✭✭
edited October 12 in Download, Add/Update Accounts (Windows)

Windows. Quicken Classic Business & Personal. Version R64.23. Build 27.1.64.23

Recently, when I import transactions from a .qfx file, the box under the downloaded transactions that includes the buttons that say "Accept All", "Accept" and "Finish Later" doesn't appear, so I can't click on "Accept All". In order to get those buttons to appear, I have to click on another tab, and then go back to Downloaded Transactions, and then I can see the buttons. there is clearly a glitch in the system.

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @MarkTwain,

    Thank you for letting us know you're seeing this issue! To help troubleshoot, I tested in my own Quicken, but was not able to replicate the issue.

    When did this issue first start? Is this happening in one account register or multiple? What kind of account(s) is this happening with (checking, savings, credit, investment, etc.)?

    I look forward to your response!

    Quicken Kristina

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    This may be related to your Quicken window size and screen resolution and use of screen magnification > 100% or use of View / Use large fonts.

    Try adjusting the height of the Downloaded Transactions tab. Make it a little larger or smaller, by a fraction of an inch, until the buttons appear.
    On small laptop displays be sure to have your Quicken window set as tall as the screen allows.

  • Kaelum
    Kaelum Quicken Windows Subscription Member
    edited September 10

    Since this version was released, I can download transactions, but I can't see or approve ANY transactions. I submitted several bug reports with screenshots, but no one has responded. It's like no one tested this version at all.

    EDIT: This update has also changed every single one of my investment accounts to the "Simple" type. This update is a complete mess.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20508723#Comment_20508723

    Submitting Help / Report a Problem never gets a response. Please read the fine print in that dialog.
    If you need someone to take action, a call to Quicken Support is necessary.

    How about you send us the screenshots. Attach them or drag and drop them into this discussion. We might be able to help.

This discussion has been closed.

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