Error cc-505 when attempting to connect with Sallie Mae bank

Rick8
Rick8 Member ✭✭✭✭
edited October 12 in Errors and Troubleshooting (Windows)

Started this morning 9/9/25 and continues all day. This is now the second account - Citi Cards has been reporting this for months. This however does not update any of my Sallie Mae accounts nor any transactions!

Reported problem through Quicken. Using Quicken Premier R63.21 Windows 11 24H2 all patches.

Been using Quicken since 1985 and I have to say, the last 2 years have been nothing but connection and transaction download issues from Quicken while they remove key features.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Rick8,

    Thank you for letting us know you're seeing this issue. Since CC-505 errors are often caused by temporary issues, the first troubleshooting step, according to our article on CC-505 errors, is to wait 24 hours and try again.

    Please let us know how it goes!

    Quicken Kristina

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  • BlueDevil99
    BlueDevil99 Quicken Windows Subscription Member ✭✭
    edited September 12

    Same problem for the same time period. There should be a Community alert by now.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-809)

    -Quicken Anja
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  • Robert Tate
    Robert Tate Member ✭✭

    I am seeing the same problem with Sallie Mae as well. These bank connectivity issues should not take multiple days or in some previous cases multiple weeks to resolve. This area is a continuing frustration with Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (CTP-14487)

    Quicken Kristina

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