Account resets after upgrade

GTmem
GTmem Quicken Windows Subscription Member ✭✭✭
edited September 11 in Download, Add/Update Accounts (Windows)

After the last two software updates ( I am now on R64.23), more than half my my accounts begin failing OneStep Update. The only ones that work after the upgrade are the ones with modern login like BofA and Merrill. Normally an account reset fixes the problem for each account, but thats a lot of time spent. Clearly a bug has been introduced that needs to be fixed.

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Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    I'm not experiencing that issue, so I don't think it's a systemic Quicken issue. What happens if you try validating/super validating your data file?

  • GTmem
    GTmem Quicken Windows Subscription Member ✭✭✭

    Same errors after super validate.. I did find this Alert is being worked. Same error I am getting on half my accounts after R64.23

    ONGOING 9/3/25 CC-501 Error(s) after installing QWin R64.19
  • GTmem
    GTmem Quicken Windows Subscription Member ✭✭✭

    I submitted the Help item. Its very odd. Upon entering Quicken, I get the CC-501 errors for many accounts with a One Step Update. I can reset the accounts and they connect correctly and within that same session, I can perform a One Step Update successfully for each account I previously reset. However, when I exit the program, and reenter the program and try a One Step Update, I am right back to the CC-501 errors for all the same accounts

  • Daniel Hoefflin
    Daniel Hoefflin Quicken Windows Subscription Member ✭✭✭

    I have the same problem. Constantly resetting is not the answer. Fix the software!!!

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for sharing your experience. I completely understand how frustrating it is to have to reset your accounts repeatedly just to get them working again.

    The CC-501 errors you’re describing are part of an ongoing issue that our teams are currently working to resolve. You can follow the latest updates here in our Community Alert.

    I recommend bookmarking that thread so you’ll be notified as soon as there are updates or a resolution. While we don’t have an ETA to share at this time, please know this is being actively worked on.

    Thank you for your patience as we work toward a fix.

    -Quicken Anja
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  • GTmem
    GTmem Quicken Windows Subscription Member ✭✭✭

    after upgrading to R64.25 this morning, all my accounts updated successfully. No CC-501 errors,

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20508863#Comment_20508863

    Thanks for the update! Glad to hear the issue has been resolved for you.

    -Quicken Anja
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  • GTmem
    GTmem Quicken Windows Subscription Member ✭✭✭

    Well, the error has returned. Same list of accounts failed as before. The one odd thing is that one of my Amex accounts did work, but another with a different userid did not.

  • Quicken Anja
    Quicken Anja Moderator mod

    @GTmem Thank you for following up, we appreciate you keeping us updated and sharing this information. I understand how frustrating it must be for the issue to appear resolved and then return.

    As mentioned earlier, this is part of the ongoing CC‑501 issue that our teams continue to actively investigate. The Community Alert thread is still the best place to follow the latest updates and any potential fixes, as there is currently no ETA for a resolution.

    I know this isn’t ideal, but continuing to refer to the Alert will ensure you receive the latest information as soon as it becomes available. We appreciate your patience while our teams work on a permanent fix.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • GTmem
    GTmem Quicken Windows Subscription Member ✭✭✭

    Last two days, everything worked fine again (including Target which has seem to be an ongoing problems based upon Alerts)

  • Quicken Anja
    Quicken Anja Moderator mod

    @GTmem Thanks for the update! Glad to hear everything is working smoothly again, including your Target account. Fingers crossed it continues to stay that way.

    -Quicken Anja
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