Care Code: FDP-105 on Mac Quicken with Laurel Road bank

burke513
burke513 Quicken Mac Subscription Member
edited October 12 in Errors and Troubleshooting (Mac)

Hello, I'm unable to connect and download transactions from Laurel Road online bank (Key Bank subsidiary) for over 6 days now. Any advice on how to proceed to get Quicken to check in with them or if they have a known outage?

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  • burke513
    burke513 Quicken Mac Subscription Member

    I can login to their web site via web browser with my credentials.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @burke513,

    Thanks for reaching out about the Laurel Road connection issue. Please refer to this support article regarding this error. The FDP-105 error usually occurs when the bank’s website is temporarily unavailable for Quicken downloads. This can happen even if you’re able to log in directly on the bank’s site.

    Currently, there are no Community alerts regarding Laurel Road, so the standard guidance is to wait 24–48 hours and try updating again. Since you’ve already been experiencing this issue for 6 days, the next step would be to contact Quicken Support for further assistance and possible escalation if needed.

    Thank you!

    -Quicken Anja
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  • Nn81
    Nn81 Quicken Mac Subscription Member ✭✭

    Just to clarify, the Laurel Road connection has been down for over a week now (since around September 1). Multiple people are reporting the same issue on both Windows and Mac. The newest Mac update (8.3.1) didn’t resolve it either. There’s another thread on Quicken support discussing this, and as of 9/12/25 there hasn’t been a resolution. Below is the link to the other thread here on Quicken support.

    https://community.quicken.com/discussion/7965750/laurel-road-bank-connection-issues

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    This issue has been reported to the proper channels for further investigation and resolution. If you would like to contribute to the investigation, please navigate to Help>Report a Problem and send a problem report with log files attached. Please reference CTP-14441 in the description of the issue.

    Report a Problem QMac.png

    Thank you!

    (CTP-14441)

    Quicken Kristina

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