Sallie Mae - FDP-105

System
System Member admin
edited October 12 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from: Error cc-505 when attempting to connect with Sallie Mae bank.

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  • Matt Comer
    Matt Comer Member ✭✭✭

    I am having the same problem and it has been 4 days, way more than 24 hours…

    Quicken Mac is reporting "FI_WEBSITE_UNAVAILABLE (FDP-105)".

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Matt Comer,

    Thanks for reaching out about the Sallie Mae connection issue. Please refer to this support article for this error. The FDP-105 error typically occurs when the bank’s website is temporarily unavailable for Quicken downloads, even if you can log in directly on the bank’s site.

    At this time, there are no Community alerts regarding Sallie Mae. The usual guidance is to wait 24–48 hours and try updating again. Since you’ve already been experiencing this issue for 4 days, the next step would be to contact Quicken Support for further assistance and possible escalation if needed.

    Thank you!

    -Quicken Anja
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  • R Strax
    R Strax Member ✭✭✭✭

    I'm having the same FDP-105 error at Sallie Mae, must be a bank computer problem….

    Haven't been able to connect for two days now.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue!

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-809)

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    Thank you!

    (CTP-14487)

    Quicken Kristina

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This discussion has been closed.

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