Why am I seeing duplicate entries from Fidelity?

jah47Ed
jah47Ed Quicken Windows Subscription Member ✭✭
edited November 10 in Download, Add/Update Accounts (Windows)

I am seeing duplicate entries from Fidelity for transactions in August and early September. (All downloads from Fidelity servers.)

Occasionally I will make manual/keyboard entries of purchases or sales, but not dividends, CG distributions.

Is this Fidelity? Why doesn't Quicken recognize a duplicate entry ??

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jah47Ed,

    Thank you for letting us know you're seeing this issue. You're not the only one seeing duplicate downloads. It was also reported in another discussion:

    https://community.quicken.com/discussion/comment/20508826#Comment_20508826

    This is most likely being caused by the fix for the missing transactions issue. Quicken usually can identify and prevent duplicates, but if the Downloaded ID is different (see this article for more information on how to check the Downloaded ID), that can cause Quicken to see it as a new transaction.

    If this is a one-time event, then the recommended fix for this issue is to delete the duplicates. If duplicate transactions continue to download, especially if the same transactions continue to redownload, please let me know!

    I hope this helps!

    Quicken Kristina

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  • jah47Ed
    jah47Ed Quicken Windows Subscription Member ✭✭

    I looked, briefly, at Jan through July transactions "clean", no duplicates. August and early September issue of duplication. Occasionally, I'll make manual keyboard input of purchases and/or Sales, but not necessarily distributions.

    Purchases and sales entered with transaction date, not the actual "cleared" date. If Quicken is matching Fidelity based on a date, then this may be the problem, but that does not explain Distributions which, as I said above, I rarely manually enter.

    I'll add Downloaded ID to one or more accounts and see what it reveals.

  • jah47Ed
    jah47Ed Quicken Windows Subscription Member ✭✭

    Duplicates have been deleted. Run "Reconcile Shares" and look for doubled share amounts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 13

    Thank you for the follow-up,

    Please let me know if the issue reoccurs.

    Quicken Kristina

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  • jah47Ed
    jah47Ed Quicken Windows Subscription Member ✭✭

    To: Quicken Christina: October's Credit Card payment posted twice; my manual entry and the automatic download. This is the only duplication that I have encountered recently.

  • nerdindenial
    nerdindenial Member ✭✭✭

    Is it finally safe to cut over to the new connection method for Fidelity and Netbenefits?

  • jah47Ed
    jah47Ed Quicken Windows Subscription Member ✭✭

    Oct 3 Update: Duplicates, very few, in Credit Card and Investment Account Cash. All were deleted. No duplicates were found after downloading month's end distributions - I'll keep checking. Other: I read some of the information (Google AI) on Fidelity's MMFs and Quicken. I know I had to "Add" MMFs to my Quicken Fidelity accounts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the the updates,

    If the downloaded transaction doesn't automatically match with the manually entered one, you should be able to manually match the transactions by dragging and dropping one transaction onto the other.

    Were the duplicates you saw on the 3rd also duplicating transactions that were already entered manually?

    Hello @nerdindenial,

    Thank you for reaching out! Many of the known issues have been resolved. It is a good idea to make a backup of your file before migrating accounts. Some manual cleanup may be needed after the migration for Money Market Fund/Cash representation. See this Community Alert for more information:

    https://community.quicken.com/discussion/7966384/9-24-25-fidelity-investments-changes-to-money-market-cash-holdings

    Based on the complaints I'm seeing in other threads about Fidelity there are still some issues affecting some customers. Some are still reporting issues with incorrect cash representation in accounts. There have been a couple reports of 401(k) accounts being incorrect after migration. There have also been reports that price/transaction updates are delayed compared to Direct Connect.

    I hope this helps!

    Quicken Kristina

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  • nerdindenial
    nerdindenial Member ✭✭✭

    @Quicken Kristina Thanks for the Fidelity guidance. I now have all my Fidelity accounts working correctly with full transaction registers and a correct cash balance and no fictitious securities. Even my Target credit card seems to be working, and I don't get many prompts for MFA from any accounts. I hope it lasts!

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up,

    I'm glad to hear everything is working correctly now!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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