Issues with One Step Update

dheeks · September 15

I'm using classic, starting this weekend, none of my accounts will update properly. One Step Update starts, spins for a min, then exits with no error and nothing is updated. I've tried:

Checking hidden accounts to ensure all are active, none are

Re-activating one account to see if it fixed it for that one, but it didn't change the behavior

It seems to have started with: B64.25 — 27.1.64.25

Has anyone seen this or have any additional suggestions on fixing it?

NotACPA · September 15

"Classic" is a generic marketing term that doesn't tell us which specific Q product you're running. So, which?

Next, let's start with a single account to see if we can gain some insight re: your issue.

SO, pick an account and tell us:
what type it is,
what's the financial institution (as known in Q),
what download method you're using (TOOLS, Account List and look at "Transactions Download" column) and, what's the last successful download (as shown in the account, immediately below the account name).

Also note that since today's Monday, it's possible that nothing posted over the weekend, which would explain nothing to download.

Quicken Alyssa · September 15

Hello @dheeks,
Thank you for the information regarding the issues you are seeing. I do have some followup questions for you.

Have you rebooted your computer recently? Are there pending Windows updates, or has your computer updated recently? Do you have a VPN, antivirus, or other software that could be interfering with Quickens ability to connect to the internet? Where is your Quicken file located? Is your file being synced with or stored on any cloud services, such as One Drive, Dropbox, etc?

Look forward to hearing back from you.

BK · September 15

It could be an install issue when the program got updated. Try reinstalling it with these simple steps:

log out of your data file: Edit > Preferences> Quicken ID & Cloud > Sign in as a different user > Yes
Download the manual update patch from here: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/
Install the patch. This will override your prior install.
Open your data file, log in and try On Step Update again.

Please post back with your result.

russemm · September 15

This is the 2nd upgrade I have had to DL manually. It tells me to run as admin - but I am the admin user.

BK · September 15

It is possible that your Antivirus is blocking part of the installation process based on some users' reports. So temporarily disable your Antivirus before installing.

Re: This is the 2nd upgrade I have had to DL manually. It tells me to run as admin - but I am the admin user.

Then Right click on the DL file and select "Run as administrator".

janwink4 · September 16

I am having the same problem and it's getting very frustrating for me. Also had this problem on a friend's laptop so problem is with Qucken and I think started with the B64.24 — 27.1.64.24 and has not been solved with the patch after that one. Fix the problem please.

BK · September 16

@janwink4 ,

https://community.quicken.com/discussion/comment/20509891#Comment_20509891

I have never seen a release called B64.24 - perhaps a typo? or Beta? The last two releases were R64.23 & R64.25. We are all users like you helping each other out. I am sorry you are having issues and if you tried the steps mentioned above and didn't help, I suggest that you contact Quicken Support.

Please convey this message to your friend as well.

186kmph · September 17

I have a related issue where one of my many banks related to One Step Update. But if I go to a single account from that institution (there are 10+ accounts for that bank), it will then update all the accounts on the second time. That bank has two accounts thaty are required to access the various accounts, sometime it works only with one and some times niether. To redo/link ever account seems annoying so I re-submit to get past the error condition.

Quicken Alyssa · September 17

Hello @186kmph & @janwink4,

Thank you both for chiming in on the discussion.

Have either of you tried the steps mentioned above? If so, can you answer the questions asked previously, please? This will help us determine what troubleshooting steps will be appropriate for each issue.

Thank you!

loantaka · September 19

Yesterday I was requested that my Fidelity accounts needed a re-authorization, which I did, relinked the accounts and they updated. Today, one step is not updating those accounts and I am seeing a little security key icon in the one step update about having new sign in to access??? When I go into Fidelity, it says I am ok with the quicken authorization. Can you please tell me how to get this to work?

Never mind. After a dozen tries over a few hours it did work?

Quicken Alyssa · September 21

Hello @loantaka,

Thank you for contributing to this discussion. Sharing your experience can help others having similar issues in the future.

Thank you.

Issues with One Step Update

Answers

Categories