credit score error (age of credit- undefined)

Brian Medeiros
Brian Medeiros Quicken Windows 2017 Member ✭✭✭
edited October 19 in Errors and Troubleshooting (Windows)

Left side of screen shows over 10 years while right side shows undefined. Been this way for years. Why?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Brian Medeiros,

    Thank you for bringing this up! To better understand what you’re seeing, could you please provide a screenshot of the error (with any personal or sensitive information, such as account numbers, redacted/blurred)?

    If you need help, please see this Community FAQ for instructions on attaching screenshots. Alternatively, you can also drag and drop the image directly into your reply if the option to add attachments isn’t available.

    This will help us get a clearer picture of what’s happening.

    Thank you!

    -Quicken Anja
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  • Brian Medeiros
    Brian Medeiros Quicken Windows 2017 Member ✭✭✭
    Untitled 1.pdf

    Sure.

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭

    I'm seeing the same exact issue. The attached pdf above from Brian illustrates what I'm seeing also.

  • Quicken Anja
    Quicken Anja Moderator mod

    @Brian Medeiros Thanks for providing the screenshot! This is a known issue that our teams are actively investigating. At this time, there isn’t an ETA for a resolution, but the ticket remains open and active.

    We appreciate your patience as the team works on this!
    (QWIN-22326)

    -Quicken Anja
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  • Brian Medeiros
    Brian Medeiros Quicken Windows 2017 Member ✭✭✭

    From what I see on this forum post history it has been an issue for many years.

This discussion has been closed.

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