CITbank Online connection issue FDP-106 - anyone else? [Edited]

egghead
egghead Quicken Mac Subscription Member ✭✭
edited October 25 in Errors and Troubleshooting (Mac)

**** fixed ******

I got it to work by disconnecting download.

And add new account for CITbank download.

Then linking to my existing account.

***********

Getting care code : FDP 106

When I try to connect and do automatic downloads to CITbank Online with Quicken - MAC.

CITBank did system maintenance this weekend.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @egghead,

    Thank you for your question.

    After reviewing your account internally, I do see the FDP-106 error that you are seeing from your end. While a 106 is not something that we usually see when banks have maintenance, it could definitely be a contributing factor to issues in general, so thank you for sharing that information.


    Since you are still experiencing this issue today, can I have you review this Support Article? Try those steps and let us know how it goes.

    Hope this helps!

    Quicken Alyssa

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  • Roberbobbles
    Roberbobbles Quicken Mac Subscription Member

    Same issue this morning, debug dump says the Aggregator returned the error code with

     "cpAggStatusDetail" : "Account not found. No accounts returned - case 106"

    have tried to deactivate and reactivate, but same error.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Roberbobbles,

    Thank you for adding to this discussion to let us know you are experiencing the same thing. And thank you for trying the suggested steps!

    Unfortunately, given that the steps in the article did not resolve the issue, you will need to contact Quicken Support. In preparation for your call, you can go to Help>Report a Problem from within your Quicken software.

    Screenshot 2025-09-22 at 1.15.58 PM.png

    This will allow you to send your log files to Quicken, which will be needed for further escalation.

    Thank you.

    Quicken Alyssa

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  • MrNomad
    MrNomad Quicken Mac Subscription Member

    I'm having the same issue. Here's what CIT emailed out on 9/18.

    We’ll be upgrading our systems on 9/19/25, providing you with security enhancements and an improved banking experience.


    Here’s what you’ll need to do to ensure uninterrupted access to your accounts:


    Before 9/19:

    • Watch for communications you may receive from us via email and within online banking.
    • Sign in to online banking to ensure that your contact information is up to date.

    On 9/19:

    • Our online banking system will be unavailable after business hours (9:00 p.m. PDT). Please plan accordingly.
    • There will be no impact on financial transactions or accounts.

    After 9/19:

    • Update your CIT Bank mobile app to the newest version if prompted.
    • If you use biometrics (e.g., Face ID or fingerprint) you will need to re-enroll into biometrics with your User ID and password.
    • Update your preferences to resubscribe to text alerts. If you were previously subscribed to receive security alerts via text, you will need to re-subscribe and update your preferences to be able to receive security text alerts once again.
    • You don’t need to change your password, but please note that we are implementing new password requirements that will take effect with your next password change.
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @MrNomad,

    Thank you for adding to this discussion and for the valuable information you shared with us.

    If you would like to report the issue to Quicken, you can do the same things mentioned above for your fellow users.

    Thanks again for your contribution!

    Quicken Alyssa

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  • EarlyUser
    EarlyUser Member ✭✭✭

    I'm having the same situation as described above late this afternoon. My error message also notes that Quicken can't locate my account.

    I disconnected account and tried to reconnect. Same error messaging.

    FYI: I use MAC Classic and I can log in to my CIT account directly on the web using my existing password.

  • no one
    no one Quicken Mac Subscription Member, Mac Beta Beta

    Quicken for Mac 8.3.1 and beta

    CIT Bank

    Account not found. No accounts returned - case 106

    DISCONNECTED (FDP-106)

  • ST
    ST Member ✭✭✭

    same issue here!! :(

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited September 22

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, if you haven't already done so, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    Report a Problem QMac.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CBT-828)

    Quicken Kristina

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  • ST
    ST Member ✭✭✭
    edited September 22

    I called CIT support and was told that CIT will no longer work with Quicken.

  • sackboydad7669
    sackboydad7669 Quicken Mac Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20511034#Comment_20511034

    Perfect. This is the 3rd bank in the last 2 months that has just stopped working with Quicken. What the heck are we paying for in the quicken subscription? Great. Now I have to pull my money out of CIT bank. They've been great for years up to this point.

  • ST
    ST Member ✭✭✭

    Hello y'all! Although a representative from CIT when I called yesterday told me (after checking with their colleagues) CIT will no longer work with Quicken, I decided that maybe they didn't really convey the information correctly. Apparently they were "confirming" that it was not currently working. I gave it a try this afternoon (about 20 minutes ago) and was able to reconnect my HYSA and linked it to the existing entry. Hoping it was not a fluke and and that it will continue to work.

    sackboydad7669 - Try your account again. Maybe you don't have to transfer funds to another FI !!

  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    I have the same issue. I just tried disconnecting and reconnecting and get a dialog saying:

    An unexpected error occurred.

    Please try again later.

    Care Code: FDP-5005

    Details:
    CP_SERVER_ERROR
    Provider Service : Provider authentication value for 4b8963b1-d047-492b-a1f8-6cc9d1ef3464 is null or empty for provider_id=2bb6f81f-1fa7-4198-9228-0d43d2ce590e

    I also sent a secure message to CiT Bank and the important part of the response was:

    Please let us try to inactivate the current Quicken connection and re-establish it so that it will be compatible with our new upgraded system.

    So maybe they still plan on supporting Quicken? At least it wasn't an immediate "No Quicken for you!"

    I've also used Report a Problem… in Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @blmatthews,

    Thanks for letting us know you're seeing this issue and for sending the problem report with logs attached. I added you to the ticket for this issue. Did this new error message just start today?

    Thank you!

    Quicken Kristina

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  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    I saw the FDP 106 yesterday. I didn't try disconnecting and reconnecting until today, so I first saw the FDP-5005 today, but probably would have seen it yesterday too.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for confirming!

    Quicken Kristina

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  • EarlyUser
    EarlyUser Member ✭✭✭

    As of today, CIT Bank Online is connecting properly on both Quicken Classic MAC and Windows files in use. I tried to edit by earlier EarlyUser post above but couldn't find a way to do it. Not sure if my earlier stated actions contributed to the good result (today) or if it's a fluke. Time will tell. My general (non-Quicken) experience with the tech competence of CIT Bank Online leaves me unsurprised at the bumps in the road here.

  • no one
    no one Quicken Mac Subscription Member, Mac Beta Beta

    still not working for me

  • blubkeman
    blubkeman Member ✭✭✭

    Everyone calm down. As others have noted, it seems to have been some update glitches with CIT. Disconnect your connection and reconnect as if it's a new account and link to your existing in Quicken. Mine is working again as of this evening. For those of you always wanting to yank accounts when anything goes wrong, you should be glad that financial institutions do periodic updates, as annoying as short term connection issues may be.

  • no one
    no one Quicken Mac Subscription Member, Mac Beta Beta

    fyi, mine just came back.

  • blmatthews
    blmatthews Quicken Mac Subscription Member ✭✭✭

    It just worked for me too, although oddly. I was selecting the user id from the little pulldown to have Quicken use the same user ID and password I had been using, and that didn't work (I got the FDP 106 error). So I copied the password from my password manager and pasted that into Quicken (even though they looked identical), and that worked to the point where it showed me my CiT accounts and let me link them to my Quicken accounts. I did that, and it tried to update the accounts, and claimed it couldn't. I clicked Retry in the banner on one of the accounts and got the same thing. Then I clicked Retry in the Connection Status window, and that worked. I then quit and restarted Quicken, updated my CiT accounts, and it worked, so I guess it's fixed for me too.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    We are happy to hear that the issues with CIT bank have been resolving for you, and appreciate you coming to share that news with others.

    Thank you!

    Quicken Alyssa

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This discussion has been closed.

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