Windows Quicken Classic - Hanging/OSU Freezing/CC-501 Errors

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  • rmstrauss
    rmstrauss Quicken Windows Subscription Member
    edited September 24

    Same issue here. Unable to update any connected bank accounts

  • bUU
    bUU Quicken Windows Subscription Member ✭✭
    edited September 24

    My suspicion (from reading another thread) is that it is all EWC+ accounts.

  • drwitz
    drwitz Quicken Windows Subscription Member ✭✭
    edited September 24

    This is happening to me as well. Worked fine yesterday.

  • gillanjeff
    gillanjeff Member ✭✭

    Hello,

    I'm running version R64.29; build 27.1.64.29. I have Windows 11 pro.

    My version recently updated; today the update dialog box hangs on updating accounts without completing the download. Any idea why or how to fix? Is this an issue with the new version?

    Thanks for your help.

  • DetroitRick
    DetroitRick Quicken Windows Subscription Member ✭✭✭
    edited September 24

    Same here. One-Step Update eventually completes, but with errors on all but one of my accounts (the first account in the update sequence)..

    Tried individually updating a few accounts, none successfully. Each update attempt returns the error message "We are unable to update this account due to an unknown error". After about 5 minutes delay per account.

    OSU worked fine last night. I've done no updates/patches since then.

    (Quicken Classic Premier, R64.29, running on Windows 11 Home)

  • bpoppe1953
    bpoppe1953 Member ✭✭✭
    edited September 24

    Same here

  • Slick8791
    Slick8791 Quicken Windows Subscription Member ✭✭✭
    edited September 24

    Same issue here (Windows 11). I just let the Quicken One Step Update run and it timed out after about 5+ mins with CC-501 errors for ALL accounts.

  • recursor1
    recursor1 Quicken Windows Subscription Member ✭✭✭
    edited September 24

    Hm, just ran into this issue myself.

  • Bob_L
    Bob_L Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited September 24

    I'm seeing the same roblem but I am still on R63.1 so it looks like a server issue to me (My vanguard direct connect works fine, i.e. just EWC or EWC+ hanging up.

    Quicken Business & Personal Subscription, Windows 11 Pro

  • csantucci
    csantucci Member ✭✭✭

    Is anyone else having this problem?

  • shotgunz
    shotgunz Member ✭✭✭
    edited September 24

    Just started this morning.

  • TjB
    TjB Quicken Windows 2016 Member ✭✭
    edited September 24

    Yeah, me too. Only one account updated….the rest just sat there "Waiting". Come on Quicken….FIX THIS !

  • Richard Smith
    Richard Smith Member ✭✭
    edited September 24

    Me too. OSU takes nearly forever to complete and when it does CC-501 shows on all accounts. Apparently, quotes do update.

  • bUU
    bUU Quicken Windows Subscription Member ✭✭
    edited September 24

    Yes, many others. Check the other posts in this category.

  • Scooterlam
    Scooterlam Quicken Windows Subscription SuperUser ✭✭✭✭
    edited September 24

    Frozen OSU this morning for me too. Quotes and investment information briefly shows connection but quickly reverts to waiting state, as do all the accounts. Help>Report a problem folks.

    image.png
  • mhildebr
    mhildebr Quicken Windows Subscription Member ✭✭

    I cannot download my transactions and am getting CC-501 errors from two banks. A third bank earlier this mornign and also yesterday gave a CC-502 error.

    How do I fix this?

  • MHSwizzleStick
    MHSwizzleStick Quicken Windows Subscription Member ✭✭✭✭

    All EWC and EWC+ accounts are failing with 501 errors this morning. Direct Connect accounts are successful. I reported the problem using Help → Report a problem…

  • VP9885
    VP9885 Quicken Windows Subscription Member ✭✭

    None of my accounts are updating with One Step Update. They all are in a "waiting" status and it just keeps spinning for a good five minutes before evenually saying there is a connection problem. I've tried updating them at an individual level, and still have the same issue. Is this a known issue? I didn't see it listed, so perhaps it just started today?

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Ditto

  • maxstep1
    maxstep1 Quicken Windows Subscription Member ✭✭
    edited September 24

    I also have a problem with one step update just hanging…

  • bUU
    bUU Quicken Windows Subscription Member ✭✭
    edited September 24

    There is already a merged thread about this. https://community.quicken.com/discussion/7966340/windows-quicken-classic-hanging-osu-freezing-cc-501-errors/p1

  • Ken Tumey
    Ken Tumey Member
    edited September 24

    Just love all the changes, One Step Update not working!

  • Jim Ostell
    Jim Ostell Member ✭✭✭

    Suddenly today I get CC-501 errors on almost every account after a long delay while it tries to update. Reported it to Quicken. Anyone else getting this?

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue!

    We’ve forwarded this issue to the proper channels, and our teams are actively investigating.

    At this time, we don’t have an ETA for a fix, but we’ll keep you updated as soon as we have more information. Thank you for bearing with us while we work to resolve this.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • daryleridley
    daryleridley Quicken Windows Subscription Member

    Got the CC-501 error on all accounts updating also. Did put me through the Fidelity authorization again for one last account that was using the ZZZ. Fidelity -DC

  • murrymck
    murrymck Quicken Windows Subscription Member ✭✭

    Same issue here. PLEASE FIX THIS. Only one account updated.

  • anh6870
    anh6870 Quicken Windows Subscription Member ✭✭

    My Chase, PayPal, Fidelity accounts, and Online Services "One Step Update Progress" is not working. I get a CC-501 error.

  • DebVirginia
    DebVirginia Quicken Windows Subscription Member ✭✭✭

    Same issue for me. Credit card accounts hanging.

  • maxstep1
    maxstep1 Quicken Windows Subscription Member ✭✭

    I also have a problem with one step update just hanging…

  • KernBuckle
    KernBuckle Quicken Windows Subscription Member ✭✭
    edited September 24

    Same Here

This discussion has been closed.

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