CC-502 Elan Financial Services - Fidelity Credit Card Account

CaveCreek
CaveCreek Quicken Windows Subscription Member ✭✭✭✭
edited October 27 in Download, Add/Update Accounts (Windows)

9/26/2025 3:52PM Phoenix Time ( 6:52PM Eastern ) : CC-502 Error on updating Elan Financial Services ( FIdelity Rewards Card ). Persists even on retries. Grumble….

B) Windows 11 Home / Quicken Premier Subscription - Quicken user since the last century

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @CaveCreek,

    Thank you for letting us know you're seeing this issue. To troubleshoot, please follow the steps in our article on CC-502 errors:

    1- Open the transaction register for the account with the error message.

    2- Click the Gear Icon in the upper right of the register and select Update Now.

    Update%20Now_0.png

    3- Follow the on-screen instructions to complete the update.

    4- Repeat these steps for each account with this error.

    If refreshing your accounts does not resolve the issue 

    Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

    Please let me know how it goes!

    Quicken Kristina

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  • CaveCreek
    CaveCreek Quicken Windows Subscription Member ✭✭✭✭

    @Quicken Kristina

    Thanks, seems to be an issue specific to my account at Elan Financial.

    B) Windows 11 Home / Quicken Premier Subscription - Quicken user since the last century

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