Principal Financial 401K account added successfully, but the amount is DOUBLED

jc999
jc999 Quicken Mac Subscription Member, Mac Beta Beta
edited November 10 in Download, Add/Update Accounts (Mac)

The 401K mutual fund investment is displaying correctly - including the share price, number of share and market value. But underneath that there is a CASH line entry with the same market value listed ( I don't have a CASH account ).

Quicken doubled my total market value … wish it was so, but alas it is not.

Tagged:

Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jc999,

    Thank you for letting us know you're seeing this issue! Does the account use Simple tracking or Detailed tracking? Probably the easiest way to tell is to click on your account to view it, then check to see if the Transactions tab is greyed out.

    Transactions greyed out.png

    If it is greyed out, then you're using Simple tracking.

    If the Transactions tab is not greyed out, then you are using Detailed tracking, and should be able to manually correct/remove the transaction that is causing the balance to double.

    I look forward to your response!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • jc999
    jc999 Quicken Mac Subscription Member, Mac Beta Beta

    The account uses Simple Tracking as Principal Financial doesn't support Detailed Tracking according to the Quicken popup message when I initially added the account to Quicken.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since it allows Simple tracking only, in your Quicken program, when you're viewing the problem account, try holding down the option key on your keyboard, then clicking on the greyed out Transactions tab, and see if it allows you to view the transactions. If it does, see if you can find/delete the transaction that's putting in the erroneous cash balance.

    Please let me know how it goes!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • jc999
    jc999 Quicken Mac Subscription Member, Mac Beta Beta

    Manual deleting the offending transactions is only temporary, as the next refresh just adds them back.

    I see there are other reports in this community of the same problem.

    c'mon Quicken, I just purchased a year subscription.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your response,

    If the issue keeps returning, even after you've deleted the problem transactions, then I recommend that you contact Quicken Support directly for further assistance, since they have access to tools we can't access on the Community and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

Categories