This File is Owned by a Different Quicken ID

CraigStanley
CraigStanley Member ✭✭
edited November 8 in Signing in, Passwords, and Activation (Windows)

I got this popup from Quicken R64.30 today saying the file was owned by a non-text string. The grayed-out areas are the correct email ID. Is something corrupted here, and if so, what are the steps to correct it?

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Best Answer

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @CraigStanley,

    Thanks for reaching out!

    If the grayed-out area shows your correct Quicken ID, please go ahead and click “Change Owner.” That should reassign the file to your Quicken ID and resolve the message.

    The random string appearing instead of a proper email address isn’t normal—since Quicken IDs are always email-based, this likely indicates minor file corruption. Clicking Change Owner should correct it.

    Before proceeding, checking to make sure you have a good backup of your current file saved just as a precaution. Then, try changing the owner and then navigate to Help > About Quicken to confirm the file is correctly associated with your Quicken ID.

    image.png

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Answer ✓

    Hello @CraigStanley,

    Thanks for reaching out!

    If the grayed-out area shows your correct Quicken ID, please go ahead and click “Change Owner.” That should reassign the file to your Quicken ID and resolve the message.

    The random string appearing instead of a proper email address isn’t normal—since Quicken IDs are always email-based, this likely indicates minor file corruption. Clicking Change Owner should correct it.

    Before proceeding, checking to make sure you have a good backup of your current file saved just as a precaution. Then, try changing the owner and then navigate to Help > About Quicken to confirm the file is correctly associated with your Quicken ID.

    image.png

    Let us know how it goes!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • CraigStanley
    CraigStanley Member ✭✭

    Thanks! I cancelled the popup box, then ran a File Validate and relogged into the Quicken Cloud. That seems to have corrected the issue.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20514019#Comment_20514019

    Thanks for the update and sharing the solution that worked for you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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