Online Backup Issues

System
System Member admin
edited November 12 in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Issue with (Online backups).

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  • Nancy2021
    Nancy2021 Quicken Windows Subscription Member
    edited October 12

    Using Quicken Windows. Online backup never completes. Sent a help message, no reply so far.

    [Edited- Readability]

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    @Nancy2021 You might want to post in a Quicken Windows section of this forum; this thread was for Quicken Mac and likely won't be seen by most Quicken Windows users.

    Quicken Mac Subscription • Quicken user since 1993
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited October 12

    Hello @Nancy2021,

    Thank you for sharing your experience, and I am happy to help! I went ahead and moved your question to a Windows section. Thank you @jacobs!

    The user in the other thread was able to resolve this issue by connecting via Ethernet, rather than using wifi. It might be worth giving that a try first.

    If that does not resolve the issue, please contact Quicken Support directly so they can investigate and escalate if needed.

    Also, going to Help>Report a problem and submitting the report to Quicken does not get a reply. Just wanted to acknowledge that. It sends the information over, but we do not reply to those submissions.

    Thank you!

    Quicken Alyssa

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