Indiana Members Credit Union - Express Connect

Crista
Crista Quicken Windows Subscription Member ✭✭
edited November 23 in Download, Add/Update Accounts (Windows)

IMCU went to a new platform and provided information to disconnect and reconnect after 5 days.

Well, it's been 5 days plus. I can't re-set up as express connect. Any one know anything?

It wants me to add a new offline account.

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    IMCU currently only allows connection via Web Connect, where you initiate the download after logging into their website.

    Indiana Members CU https://www.imcu.com 1-800-556-9268 https://www.imcu.com ACTIVE BANKING&WEB-CONNECT

    They previously allowed another method.
    zzz-Indiana Members CU https://www.imcu.com/ 1-800-556-9268 https://www.imcu.com ACTIVE ACCOUNTINFO,BANKING,PAYMENT&DIRECT

    It's not apparent where you got the info that they used EWC. The zzz- prefix indicates that such is either disallowed, or being phased out.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Crista
    Crista Quicken Windows Subscription Member ✭✭

    Thank you! Their transition information led me to believe that web connect is available. Probably going to stop using quicken at the renewal time. The cost is not worth all the extra steps.

  • Camelot_One
    Camelot_One Quicken Windows Subscription Member ✭✭

    Don't give up yet, this appears to be some sort of bug between Quicken, Intuit, and IMCU. To get Quicken to pull the new info, you have to manually edit the account details to remove the bank name AND account number. Then you can (attempt to) setup the new online connection.

    But it doesn't work. You'll get the first screen telling you Quicken uses Intuit to connect, and clicking next should pop up the bank login page where you would normally log in and authorize the connection. But instead of doing that, Quicken will dump you straight to a New offline account setup screen.

    You get this same behavior if you just try to add and setup a brand new IMCU account in Quicken.

    The Quicken "specialists" / "T3" team is supposedly looking into this, but I've heard nothing back on my open ticket for more than 2 weeks now.

  • mihran_tuceryan
    mihran_tuceryan Member ✭✭✭

    Any progress on this? It has now been 1.5 months and still no EWC. Downloading with basic web connect is not the most customer friendly approach, either from the IMCU side or the Quicken side.

  • mihran_tuceryan
    mihran_tuceryan Member ✭✭✭

    It looks like this is fixed this morning.

  • Bob Stanis
    Bob Stanis Member ✭✭

    Nice that it is working for you. I'm still failing at any connection.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Bob Stanis,

    Thank you for letting us know you're having trouble connecting. To help troubleshoot, please provide more information. When did you first notice the issue? Are you seeing any error messages/codes when you try to add/update accounts? Is this happening only with Indiana Members CU, or are you having problems with multiple financial institutions? If you are not seeing any error messages/codes, then what exactly is happening when you try to add/update accounts?

    I look forward to your reply!

    Quicken Kristina

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