Reports pop-up reverted to initial size [Edited]

dhammabob
dhammabob Member ✭✭✭
edited November 16 in Errors and Troubleshooting (Mac)

I have multiple reports in a tab group popup and resized it to be bigger. However, it kept reverting back to the initial size. This has been happening for at least over the past year if not longer. Anyone else seeing this problem?

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  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    What’s a tab group pop up?

  • dhammabob
    dhammabob Member ✭✭✭
    edited October 13
    https://community.quicken.com/discussion/comment/20515303#Comment_20515303

    Usually, when I generate a new report, it shows up as its own pop-up window, so if I have 3 reports, there will be 3 separate pop-up windows. However the tab group option will only have 1 pop-up window with 3 tabs, one for each report. This is a MacOS feature, not specific to Quicken and applies to all apps.

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta

    Is that a Windows thing? Because I'm not familiar with anything like that on the Mac. If it is Windows you should post over in one of the Quicken Windows forums.

  • dhammabob
    dhammabob Member ✭✭✭
    edited October 13

    Not Windows, I specifically said it’s a MacOS feature. I am not at my laptop now but if memory serves me correctly, it’s this setting, it works on Preview app too


    System Settings –¸ Desktop & Dock –¸ Prefer tabs when opening documents - Always

  • Jon
    Jon Quicken Mac Subscription SuperUser, Mac Beta Beta
    edited October 13

    OK, I see what you mean (on my Mac that's set to only work in Full Screen mode which I never use). It looks like it remembers the size of the first tab the last time that tab was active. So you need to either select the first tab before resizing or you need to go back to the first tab after resizing one of the other tabs. Then it will go back to that size the next time Quicken opens.

    I looked at the same behavior in Apple Mail and in that app it doesn't matter which tab I'm looking at when I resize the window, it will go back to that size. So this does seem to be a bug.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited October 14

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    I was able to replicate this issue and forwarded it to the proper channels to be further investigated. If you would like to contribute to the investigation, please navigate to Help > Report a problem and submit a problem report with log files attached.

    Report a Problem QMac.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CBT-867)

    Quicken Kristina

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  • dhammabob
    dhammabob Member ✭✭✭

    @Quicken Kristina thanks for submitting a bug report. Can you update us when you hear back from engineering? Thanks.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    I can, however, please keep in mind that it may be a while before the bug is fixed. Additionally, our teams typically don't respond directly on the ticket unless they need clarification or need to confirm that the fix worked.

    Thank you!

    Quicken Kristina

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