Unable to download transactions from Edward Jones for the last 3 days starting 10/14/2025

Phardy
Phardy Quicken Windows Subscription Member ✭✭
edited December 1 in Download, Add/Update Accounts (Windows)

Your financial institution has rejected your request. Additional information from Edward Jones:
Account information from Edward Jones is temporarliy unavailable. Please try again later.[OL-301-A]
Additional information from Edward Jones:Account information from Edward Jones is temporarliy
unavailable. Please try again later.

Anyone else having the same problem?

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Comments

  • splasher
    splasher Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I had a couple of instances of that recently, but a subsequent One Step Update within minutes of the first error produced a successful connection and download. Today, 10/17, it ran without issue.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Phardy
    Phardy Quicken Windows Subscription Member ✭✭

    Thanks for your response, tried again today 10/18, still receiving the same error as in original post. :( My balances are updating but transactions are not downloading, just for Edward Jones accounts.

    No idea what I can try on my end to resolve this, if anything.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod
    edited October 18

    Hello @Phardy,

    Thank you for reaching out! Since the issue is persisting, it is quite possible that you are being impacted by this known issue:

    https://community.quicken.com/discussion/7964388/ongoing-8-5-25-edward-jones-open-financial-exchange-ofx-express-web-connect-blocking-traffic

    Since our teams need more information to investigate this issue, please navigate to Help>Report a Problem and send a problem report with log files attached. Please also include a screenshot of the error message you are seeing.

    Report a problem QWin copy.png

    Once you send the problem report, please post here to let me know.

    Thank you!

    (CBT-872)

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Phardy,

    I haven't seen any response from you, nor have I seen a problem report with logs attached. For our teams to assist you with this issue, we do need those logs. Please follow the directions in my earlier post to send them.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Phardy,

    I have not seen any response from you. Are you still encountering this issue? If you are, please send the problem report with log files attached. If not, please let us know.

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Phardy,

    I'm closing this discussion due to lack of response.

    If you are still encountering this issue and need assistance, please create a new discussion or reach out to Quicken Support directly for assistance.

    Thank you!

    Quicken Kristina

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This discussion has been closed.

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