My BNY Pershing connection has stopped working.

acantle
acantle Quicken Windows Subscription Member ✭✭
edited October 19 in Download, Add/Update Accounts (Windows)

HI

My connection to BNY Pershing has stopped working for the last couple of months. I have tried reseting it and deactivating it and using the current username and passwords but it never works. Has anything changed with them?

thanks, Allan

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @acantle,

    Thank you for reaching out! To help troubleshoot, please provide more information. Are you seeing any error message/code? If not, what is happening when you attempt to connect/update your account(s)?

    There is currently a known issue connecting with BNY Pershing which may be impacting you. For more information on the known issue, please see this Community Alert:

    https://community.quicken.com/discussion/7966963/updated-10-15-25-bny-pershing-ofx-2000

    I look forward to your response!

    Quicken Kristina

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  • acantle
    acantle Quicken Windows Subscription Member ✭✭

    thanks @Quicken Kristina

    When I try to go through the online setup and enter the username and password it simply reports back with "We encountered an error while connecting to your bank". See attached picture of the error.

    thanks, Allan

    Screenshot 2025-10-20 at 9.15.24 AM.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Looking at the error message you attached, I suspect there may be some additional authorization required on the financial institution side in order to connect.

    Screenshot 2025-10-20 at 10.24.31 AM.png

    Have you tried following the directions in the error message, and navigating to the Settings page on the financial institution's website to verify your device and link to Quicken?

    Thank you!

    Quicken Kristina

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  • David Lerner
    David Lerner Quicken Windows Subscription Member ✭✭

    I have the same issue. It involved 8 separate BNY/Pershing accounts. Following the above directions for all 8 solved the connection problem for 7 of them. One, however, remains unresponsive even though the credentials are correct and the Quicken device is the same for all of them and is verified on all 8.

  • Misterbill
    Misterbill Quicken Windows Subscription Member ✭✭✭✭
    edited October 28

    I had to log in to the Netx site and approve the connection, and now it works. Rather troubling to see that the connection expires in two months, so I'm going to have to go through this process again, and again, and again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @David Lerner,

    Thank you for reaching out! I'm glad to hear that you were able to get 7 of your accounts connected. What is happening with the 8th account? Are you seeing any error messages/codes? If not, what exactly is happening when you try to connect or update the account.

    Hello @Misterbill,

    Thank you for sharing! I'm glad to hear the connection is now working. The financial institution determines when the authorization expires, and that decision is typically made to balance customer convenience with account security.

    Thank you!

    Quicken Kristina

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  • CowboyNav1
    CowboyNav1 Quicken Windows Subscription Member ✭✭✭

    ANSWER: 3 October 2025, BNY|Pershing updated Quicken Direct Login to incorporate MFA. Investors will need to go to the Pershing account money holders, NetXInvestor account. On your Profile, go to Security Settings and you'll see a Quicken section to approve Quicken's access for 60 days (after which you'll apparently need to re-authorize it).

    I too could not connect since early October, but advisor sent me the info … and it works.

    ENJOY.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @CowboyNav1,

    Thank you for sharing the information your advisor sent! Hopefully it helps others get their accounts connected.

    Thank you!

    Quicken Kristina

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  • dherzog
    dherzog Quicken Mac Other Member
    edited November 21

    I have faithfully bought new versions of Quicken since the early 1990s. [Edited - Readability/Removed - Rant]

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