Fidelity CC-506 error

System
System Member admin
edited November 26 in Errors and Troubleshooting (Windows)

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Fidelity transaction sign errors

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  • BrittMayo
    BrittMayo Quicken Windows Subscription Member ✭✭✭
    edited October 21

    @Quicken Kristina As a potentially off-topic side note, when updating this morning Quicken connected properly to my two "regular" Fidelity accounts but was unable to connect to this 401(k) account (previously from NetBenefits). While I understand that the nature of communications is sometimes intermittent, it is troublesome and concerning to have a successful connection that only sees 2 accounts out of 3.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @BrittMayo,

    Thank you for letting me know you're also seeing a CC-506 error. Is this issue persisting, or was it a one-time issue? If it is persisting, I recommend that you backup your Quicken file and follow the troubleshooting in this article on CC-506 errors:

    https://www.quicken.com/support/message-when-using-online-services-cc-506/#section-windows-1

    I look forward to your response!

    Quicken Kristina

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  • CaroPanthers
    CaroPanthers Member ✭✭✭

    I have been getting CC-506 errors on my Fidelity accounts this week as well. Called in twice to Quicken, did the whole deactivate accounts and reactivate accounts. Got it working on Wednesday night. Then same error on Thursday. Called back into Quicken support and they said it was a known issue and they are working on it.

  • Bione
    Bione Quicken Windows Subscription Member ✭✭✭
    edited October 25

    This has been happening to me for a couple of days. I am not sure it was before or after the R64.35 update. So, this morning I deleted my online access to my three accounts and attempted to reconnect them. I got to the Fidelity sign on page and selected the three accounts I wanted Quicken to access. After hitting continue I keep getting this:

    Fidelity.jpg

    I am not really sure who owns this whole fiasco, but I am calling the person assigned to me for my Managed Accounts at Fidelity and tell them they need to start kicking posteriors on where they belong. I assume Fidelity is also advertising with Quicken since I see their banner on startup.

  • Scott Wieder
    Scott Wieder Member ✭✭
    edited October 26

    [Removed - Duplicate Post]

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @CaroPanthers,

    Thank you for letting us know you encountered this issue. Are you still seeing a CC-506 error when attempting to update your Fidelity accounts? If you are still seeing the issue, is it intermittent or constant?

    Hello @Bione,

    Thank you for reaching out! If you're seeing that error on Fidelity's website, you may want to make sure browser extensions are paused or try using a different default browser. If the issue persists, I'd recommend contacting Fidelity for assistance.

    I look forward to your replies!

    Quicken Kristina

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  • Bione
    Bione Quicken Windows Subscription Member ✭✭✭

    While I still had to reconnect to Fidelity, I resolved the issue by clearing the browser history. All is working again. Thanks

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for the follow-up @Bione,

    I'm glad to hear that clearing the browser history resolved the issue!

    If you need further assistance, please feel free to reach out!

    Quicken Kristina

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This discussion has been closed.

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