Honda Finance American - Owner CC-508

Hello All,

Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

First, please take a moment to review and follow the guidance found in this support article regarding CC-508 which provides more context on the error and steps that may help resolve it.

However, we will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.
(CBT-882/CTP-14989)

@kdyer483 Thank you for submitting the problem report! The files you were able to submit will be added to the CBT-882/CTP-14989 ticket.

Thank you!

Hello All,

Thank you all for taking the time to share your updates and for submitting problem reports—we truly appreciate your help!

Our teams are still actively investigating the issue with American Honda Finance connections returning CC-508 errors. The internal ticket (CBT-882/CTP-14989) remains open and in progress, though we don’t have an ETA for a resolution just yet.

All submitted problem reports have been forwarded to the appropriate teams and are helping in the investigation.

Thank you for your patience and for helping document your experiences while this issue is being worked on!

Hello All,

Thank you all for continuing to share updates and for your patience throughout this ongoing issue. We know how disruptive the CC-508 error with American Honda Finance has been, especially with the recent changes to their login and verification process.

Our teams are still actively working on this under the internal ticket CBT-882/CTP-14989. A fix is in progress; however, we do not have an ETA to share. For the most current information, please continue to refer to the Community Alert—any and all updates will be posted there as soon as they become available.

We truly appreciate the reports you’ve submitted and the details you’ve shared; they’re very helpful in the investigation.

Thank you again for your patience while we work toward a resolution.

Hello @Scott7,

Thanks for your update and for sharing how you’ve been managing this on your end. I understand how frustrating it can be when a longstanding connection like this gets interrupted.

The issue is actively being worked on, but it’s currently in the hands of our service provider and the financial institution. Because the resolution involves coordination between all parties, we don’t have an exact ETA for when it will be fixed.

We appreciate your patience in the meantime!

Hello @kdyer483,

Thank you for letting us know you're still encountering this issue. Per the Community Alert, if you are still encountering the issue, please contact Quicken Support directly for further assistance. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

I apologize that I could not be of more assistance! 

Hello again,

Our teams have requested that anyone still experiencing issues connecting with this financial institution to please submit new logs so we can get new logs attached to the ticket.

@kdyer483 Thank you for checking back in and for submitting another problem report—we really appreciate you doing that.

After reviewing this internally, I can see that the error you’re now encountering has changed from CC-508 to CC-505 (also appearing as FDP-105 on the back end). Because this represents a different error state, our teams have opened a new investigation to track the updated behavior, and the logs you recently submitted have been attached to that new ticket.

While this issue is related to the original Honda Finance investigation, the change in error codes tells us the connection is failing at a different point in the process, which is why continued reports like yours are important.

Thank you again for taking the time to submit updated logs—they’re actively helping move this forward. Please continue to monitor the Community Alert for further updates as they become available.
(CTP-15766)