OSU Issues/Error CC-501

1246

Answers

  • Dan13
    Dan13 Quicken Windows Subscription Member ✭✭✭
    edited November 1

    Schwab, and Merrill getting the CC-501 Error. Still today (11/01), it continues.

    Also, one step update is VERY Slow. At other times it completes in the usual timeframe, but reports the CC-501 errors referenced above.

  • Mark Shafton
    Mark Shafton Quicken Windows Subscription Member ✭✭✭
    edited November 1

    More information for quicken. I turned animation back on, ran the update and it still hung. I turned animations back off and then it completed correctly. This is incredibly annoying! Apparently you have to toggle it every day to keep it working…..

  • mrzookie
    mrzookie Member ✭✭✭✭
    edited November 1

    As of 9:00 AM Eastern:

    Merrill Lynch and Fidelity (each launched individually) run for 4-5 minutes then fail with CC-501 error. Both were working as of midnight last night.

    C'mon Quicken - these EWC+ transitions are stressful enuf. We don't need this stuff in the mix too,

    Addl info:

    Bank of America banking and credit cards (Amex, Costco Visa, Chase MC) all run slow (1-2 minutes) but did complete and transactions did come down.

  • RRANJ
    RRANJ Quicken Windows Subscription Member ✭✭
    edited November 1

    Still getting CC-501 error since 10/30, up to and including today (11/1) after multiple tries at different time periods - and very slow as noted above. This is about the 3rd time (at least), since Fidelity - or Quickens' - changeover in their download methodology a few months back that this has happened. Kinda reminds me of Einstein's definition of insanity: doing the same thing over and over and expecting different results.

    I've been a Quicken user for over 20 years, and this has been about the worst I've seen this particular problem.

    This isn't what we're supposed to be paying for.

    Let's get with the program, Quicken!!

  • mxbishop
    mxbishop Quicken Windows Subscription Member
    edited November 1

    Same here. Resetting accounts at Fidelity and Schwab does not clear this error using the latest version of Quicken Home and Business for Windows. 11/1/2025

  • DetroitRick
    DetroitRick Quicken Windows Subscription Member ✭✭✭
    edited November 1

    Same here for Schwab downloads and slow OSU. Windows Quicken Premier. Identical problem yesterday, seemed cured last evening, now happening again.

  • hoffer3226
    hoffer3226 Quicken Windows Subscription Member ✭✭
    edited November 1

    I have been working on this for an hour, I get Quicken encountered a server-side errors while syncing my data. is anyone else having issues.

  • GermanBlueRam
    GermanBlueRam Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    My OSU was super slow this morning (November 1), and I got the error messages for Fidelity and Schwab.

    But my October 31 activity for both of these brokerages appears to have downloaded correctly. 👍️

    Correctly that is, with the exception of the previously identified Fidelity EWC+ issues (short-sale transactions and cash sweep accounts not being handled properly).

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited November 1

    Fidelity not working again this morning!

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    OSU super slow this morning but completed without errors. Both computers usually complete OSU in about 45 seconds. This morning it was around 2.5 minutes on each computer.

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • chestrenu
    chestrenu Quicken Windows Subscription Member ✭✭
    edited November 1

    Fidelity not updating again with CC-501 but all other banks worked!

  • John McCurdy
    John McCurdy Member ✭✭
    edited November 1

    Same issue this morning for Fidelity and Schwab.

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭
    edited November 1

    I ran OSU this morning with animations turned off (turned them off yesterday and OSU completed) and it hung on the accounts using EWC or EWC+. Then turned animations back on and they ran successfully. To Marks point, I don't think animations on or off is the root cause, but more of a coincidence. EWC seems to be a potential common denominator.

  • DanW3
    DanW3 Quicken Windows Subscription Member ✭✭
    edited November 1

    Just adding to the reports. Same for the last 3 days. All Chase accounts (brokerage, banking, credit cards) affected as well as my Discover credit card. Very slow update. Some transactions managed to download, but not all of them. Haven't seen any responses from Quicken yet this morning.

  • Thork
    Thork Quicken Windows Subscription Member ✭✭
    edited November 1

    Having same issue with just Fidelity. Bank downloads are fine

  • taitelh
    taitelh Quicken Windows Subscription Member ✭✭✭
    edited November 1

    Same here…schwab, merrill, fidelity. Resetting does not help. This issue is definitely not resolved.

  • Chuck56
    Chuck56 Quicken Windows Subscription Member ✭✭✭
    edited November 1

    Same issue this morning. Only the accounts with EWC connections are having issues. DC connected accounts are fine.

  • TWS99
    TWS99 Quicken Windows Subscription Member
    edited November 1

    Same issues as yesterday; Quicken says it has been fixed…has not. I have to say as a long time user I'm considering abandoning this product as hours wasted working around issues like this one outweigh the benefits.

  • leishirsute
    leishirsute Quicken Windows Subscription Member ✭✭✭✭
    edited November 1

    Deleted

    Deluxe R64.30, Windows 11 Pro

  • Quicken Anja
    Quicken Anja Moderator mod
    edited November 1

    Hello All,

    Thanks for taking the time to report your experience!

    This remains a known issue, and our teams are working to resolve it, though we do not have an ETA on resolution at this time. While it remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for the inconvenience in the meantime! Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Ducati
    Ducati Member ✭✭✭
    edited November 1
    https://community.quicken.com/discussion/comment/20518794#Comment_20518794

    Agree, this problem that was "Resolved" yesterday was not. This type of issue is becoming increasingly frequent and discouraging…

  • ricochet82
    ricochet82 Quicken Windows Subscription Member ✭✭
    edited November 1

    Still failing today. I reset Schwab and Fidelity with no effect.

    2nd time this has happened in the last month or two. Getting old…

  • Unknown
    Unknown
    edited November 1
    This content has been removed.
  • probizman1
    probizman1 Member ✭✭
    edited November 1
    https://community.quicken.com/discussion/7967679/osu-issues-error-cc-501
  • probizman1
    probizman1 Member ✭✭
    edited November 1
    image.png

    Same problem for me, started the morning of 10/31/2025. Still a problem this morning 11/01/2025

  • Mitch H
    Mitch H Quicken Windows Subscription Member ✭✭
    edited November 1

    Continuously having these issues because quicken is in reactive mode instead of being pro-active and doing testing!

  • Unknown
    Unknown
    edited November 1
    This content has been removed.
  • jonsfesler
    jonsfesler Quicken Windows Subscription Member ✭✭

    Getting "unknown error" with Fideleity update. Started Yesterday. continues today. Other updates are fine.

  • Duggan
    Duggan Quicken Windows Subscription Member

    Fidelity will not update in quicken again. had same issue last year

  • nhttip
    nhttip Quicken Windows Subscription Member ✭✭

    still happening Nov. 1. Not getting error message, just spinning and spinning. Have to end task in task manager to exit

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