First Tech FCU

Nathan E
Nathan E Quicken Mac Subscription Member ✭✭
edited December 3 in Errors and Troubleshooting (Mac)

I have received no new transactions since October 18th from any of my First Tech FCU accounts. Quicken reports no errors. Please investigate. Are there any detailed logs I can see to help troubleshoot?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Nathan E,

    Thank you for reaching out! To answer your question, you can view the logs by navigating to Help>Show Logs in Finder.

    Screenshot 2025-11-02 at 4.42.31 PM.png

    To help troubleshoot, I recommend that you start by following the steps in this article on missing transactions/transactions not downloading: https://www.quicken.com/support/im-missing-some-transactions-or-new-transactions-did-not-download-my-bank-quicken-mac/#section-windows-2

    I hope this helps!

    Quicken Kristina

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  • Nathan E
    Nathan E Quicken Mac Subscription Member ✭✭
    edited November 3

    Thank you. I followed the steps to have all transactions downloaded and performed account update and no new transactions got downloaded. I looked in the log files and didn't see any obvious errors. How should I proceed now?

    FYI I see all my transactions when using app.quicken.com. I think this means you are getting them from my credit union correctly but my local Mac Quicken is not.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Since that troubleshooting did not correct the issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • Nathan E
    Nathan E Quicken Mac Subscription Member ✭✭

    Will do, thanks.

This discussion has been closed.

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