HealthEquity CC-508 error

System
System Member admin
edited November 3 in Download, Add/Update Accounts (Windows)

This discussion was created from comments split from:

Cannot connect to HealthEquity (FDP-101)

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  • Francois
    Francois Member ✭✭✭
    edited November 3

    I've tried to setup the online access but it failed and returned the message below. I went to the HealthEquity website but I couldn't find any message regarding terms of service approval, or a permission for thrid-party access or whatever that message means. I also tried to do the setup while logged in to the website in case a popup would show up but I didn't get one.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Francois,

    Thank you for letting us know you're encountering this issue. To troubleshoot a CC-508 error, please follow the troubleshooting steps in the article linked below:

    https://www.quicken.com/support/error-when-using-online-services-cc-508/#section-windows-2

    Please also be aware that there is an ongoing connection issue with HealthEquity, so you may still have problems connecting after resolving the CC-508 issue. For more information on the known issue, please see this Community Alert:

    https://community.quicken.com/discussion/7966851/updated-10-16-25-healthequity-cc-501-fdp-101

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Francois
    Francois Member ✭✭✭

    Hello @Quicken Kristina :

    I've followed the instructions and I'm still getting the same error code and message. I guess I'll wait until someone posts a successful connection.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    With the current known issue, it may be best to bookmark the Community Alert and see if you're able to connect after the alert is marked resolved. If the CC-508 issue still persists then, I'd recommend contacting the financial institution for further assistance.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • CG1965
    CG1965 Quicken Windows Subscription Member

    The normal CC-508 troubleshooting does not resolve this error. Whatever is causing it is a result of HealthEquity going to a required passkey to log in. I actually called them today and they have no idea how to resolve it at this time, cannot even find any info on the issue in their system. However, the person I spoke to did open up a case on it for me, so maybe I'll eventually hear back from them

  • Francois
    Francois Member ✭✭✭
    https://community.quicken.com/discussion/comment/20519582#Comment_20519582

    Schwab has a similar passkey authorization and I can download my transactions. Hopefully someone at Health Equity will figure it out.

  • Skiddut
    Skiddut Quicken Windows Subscription Member ✭✭

    Just got off the phone with Health Equity (had been escalated to a supervisor) and was informed that they were not going to support Quicken since they invoked Passkey. Any options for other HSA's that will work with Quicken?

  • Francois
    Francois Member ✭✭✭
    edited November 6
    https://community.quicken.com/discussion/comment/20520135#Comment_20520135

    They're just being lazy. If you do find out please let us know.

  • Mark Gasper
    Mark Gasper Quicken Windows Subscription Member

    I agree with the last statement. I just got off a chat and received the following:

    Upon checking, Quicken's current connection method doesn't support the new passkey authentication login protocol leading to failed attempts when syncing or downloading transactions. From what I can see, this has already been escalated, and we are actively working on getting this resolved. I will make sure to have this noted so once the syncing process is updated, you'll be able to do it from your end.

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