Unavailable downloads, multiple accounts

kaganrj · November 2

Now, unable to successfully download transactions from Amex, Discover, Fifth Third Bank. This has been going on for more than a week!!!

Quicken Kristina · November 2

Hello @kaganrj,

Thank you for reaching out! To help troubleshoot this issue, please provide more information. Are you seeing any error messages/codes? If not, please provide more detail exactly what you are seeing.

I look forward to your reply!

kaganrj · November 3

Chase Bank error code CC-506

Northwestern Mutual error code OL-301A

Credit cards showing updated but no transaction downloads since 10/11

Fifth Third Bank … not showing error codes but no downloads in any of my accounts

thecreator-b · November 3

Hi @kaganrj ,

Change your Bank Passwords, at the Bank and in Quicken.

Quicken Kristina · November 4

Thank you for your reply @kaganrj,

If you haven't already done so, I recommend that you backup your file and use this article to troubleshoot the CC-506 error: https://www.quicken.com/support/message-when-using-online-services-cc-506/#section-windows-1

For the OL-301 error, please use this article: https://www.quicken.com/support/error-when-using-online-services-ol-301/

For missing transactions/transactions not downloading, please start troubleshooting using this article: https://www.quicken.com/support/missing-some-transactions-when-downloading-bank/

Are you connecting with Fifth Third bank using Direct Connect? If you're not sure, you can check by navigating to Tools>Account List and looking in the Transaction Download column next to your Fifth Third accounts.

If you are connected via Direct Connect, there's a good chance you're not seeing any new transactions downloading due to this known issue:

https://community.quicken.com/discussion/7966870/ongoing-10-21-25-fifth-third-bank-ol-293-16503

I hope this helps!

Unavailable downloads, multiple accounts

Comments

Categories