Honda Finance American - Owner CC-508

Scott7
Scott7 Member ✭✭✭
edited October 24 in Errors and Troubleshooting (Windows)

Just started to receive the following error, Error When Using Online Services: CC-508. It appears Honda has added a verification process to their website sign-on. Emailing a verification code to the registered e-mail to complete the sign in process. This has broken the ability for Quicken to update account information. Are others experiencing this? Have you found a work around?

Tagged:

Comments

  • kdyer483
    kdyer483 Quicken Windows Subscription Member ✭✭

    Same issue here.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 29

    Hello All,

    Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

    First, please take a moment to review and follow the guidance found in this support article regarding CC-508 which provides more context on the error and steps that may help resolve it.

    However, we will also be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-882/CTP-14989)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • kdyer483
    kdyer483 Quicken Windows Subscription Member ✭✭

    I just submitted a problem report. My data file exceeds 200mb so I was not able to attach it.

  • Quicken Anja
    Quicken Anja Moderator mod
    edited October 28

    @kdyer483 Thank you for submitting the problem report! The files you were able to submit will be added to the CBT-882/CTP-14989 ticket.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • kdyer483
    kdyer483 Quicken Windows Subscription Member ✭✭

    The download to Quicken from Honda has worked successfully the past 2 mornings. Also, the Honda website hasn't emailed a security code the past 2 mornings when logging on. Maybe Honda is working on a fix?

  • kdyer483
    kdyer483 Quicken Windows Subscription Member ✭✭

    The CC-508 problem is occurring again this morning.

  • Unknown
    Unknown
    edited October 28
    This content has been removed.
  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for taking the time to share your updates and for submitting problem reports—we truly appreciate your help!

    Our teams are still actively investigating the issue with American Honda Finance connections returning CC-508 errors. The internal ticket (CBT-882/CTP-14989) remains open and in progress, though we don’t have an ETA for a resolution just yet.

    All submitted problem reports have been forwarded to the appropriate teams and are helping in the investigation.

    Thank you for your patience and for helping document your experiences while this issue is being worked on!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Just my 2cents' worth …
    I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
    (Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)


    At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.
    As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non-existent) account register and must use a category, usually something like Mortgage:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.


    Effective with Quicken Windows 2018 Subscription and newer
    you should be able to deactivate an online-connected loan account and regain full control over your transaction register. And you should also review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.


    If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

  • CrabPicker
    CrabPicker Quicken Windows Subscription Member

    Called American Honda website support today. Explained the issue. They were unaware of any issues involving the Quicken application for auto bill pay. In talking with them, I directed them to this forum and they saw that it wasn't just me. They said that Quicken should reach out to them. New world problem today with a suggested old school answer…"call the other guy and take it up with them". 😂🤣 As suggested above, I sent the problem report from the "Help" "Report A Problem" link as mentioned above. I am sure that between the two organizations they can communicate and find a solution. Cheers!

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update, @CrabPicker—and for taking the time to contact American Honda’s website support directly. We really appreciate you sharing how the call went and for submitting a problem report as well.

    Our teams are still actively investigating this issue under internal tickets CBT-882/CTP-14989, and the additional reports and insights from users like you are extremely helpful in moving that process forward.

    Thank you again for your patience and collaboration while we work toward a resolution!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jknowlan
    Jknowlan Quicken Windows Subscription Member

    I am having this same issue. Can I be notified when it has been resolved?

  • reo1954
    reo1954 Quicken Windows Subscription Member ✭✭✭

    I am having same issues. Been like this for a few weeks. Honda site says it's updating phone services, but this also has been noted for a few weeks. Since it has been not linking, the Honda site now requires additional 6-digit authorization code for login, code forwarded to my e-mail. This gets me into the Honda site, but I also believe this is what is messing up Quicken linking Honda in Quicken.

  • psoeth
    psoeth Quicken Mac Subscription Member

    I am having the same issue and have submitted reports and the errors that I am receiving.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We now have an open Alert, and our teams continue to work on this issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • fnatale1
    fnatale1 Quicken Windows Subscription Member ✭✭✭

    Experiencing same issue. @reo1954, I think you are spot on with your hypothesis. The new two-factor authentication required via the Honda website may be what's creating this problem. I tried to disconnect and reconnect my account. Message returned is below. I've been up and down the Honda website. There is no confirmation form requiring signature or acknowledgement as suggested. The only second step process added recently was this two-factor authentication where Honda sends an email to you with a secondary code required before allowing website access.

    image.png
  • Scott7
    Scott7 Member ✭✭✭

    Can we get an update on tickets CBT-882/CTP-14989? It appears the website work Honda was doing is complete, no more maintenance banners showing on website. The email authentication appears to be a permanent change, and this issue has been going on for a month.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you all for continuing to share updates and for your patience throughout this ongoing issue. We know how disruptive the CC-508 error with American Honda Finance has been, especially with the recent changes to their login and verification process.

    Our teams are still actively working on this under the internal ticket CBT-882/CTP-14989. A fix is in progress; however, we do not have an ETA to share. For the most current information, please continue to refer to the Community Alert—any and all updates will be posted there as soon as they become available.

    We truly appreciate the reports you’ve submitted and the details you’ve shared; they’re very helpful in the investigation.

    Thank you again for your patience while we work toward a resolution.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

Categories