Account will not deactivate

Hello @crescere,

Thank you for providing the screenshots. To help us narrow down the cause of this issue, could you please provide a bit more information:

• Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g., OneDrive, DropBox, USB, etc.)?
• Have you attempted any troubleshooting steps so far? If so, what were they?
• Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
• Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
• When did this issue first start occurring?
• Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?

As a simple first step, please try restarting your computer and then attempt to deactivate the account again to see if that resolves the issue.

Thank you!

@crescere Thanks for the additional details! I understand it may have seemed like a lot of questions, so let me clarify why I asked:

The questions are intended to help narrow down possible causes for why the account won’t deactivate. Issues like this can sometimes be influenced by where the data file is stored, interference from antivirus software, or network-related settings (like a VPN), as well as recent system changes. Knowing these details helps us determine whether the problem is related to Quicken itself, your computer environment, or something specific to your setup.

To troubleshoot, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 30 secs)
7. Reopen Quicken and see if the issue persists.

I hope this helps!

@crescere Thanks for your follow-up! You’re right to be cautious—validation can sometimes make unexpected changes if there’s an underlying issue, which is exactly why we always recommend saving a backup first. That way, if anything does go wrong, you can restore your data file to its previous state safely.

As for validation itself, there haven’t been any reported widespread issues with it recently, but we suggest proceeding carefully and keeping backups just in case. Validation (and Super Validation) is still the best way to identify and fix potential data inconsistencies that could be preventing the account from deactivating.

If you decide to try it, please follow the backup-first approach and let us know how it goes!