Honda Finance American - Owner FDP-108

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System Member admin
edited October 29 in Errors and Troubleshooting (Mac)

This discussion was created from comments split from: Honda Finance American - Owner CC-508.

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  • mkh.finan
    mkh.finan Quicken Mac Subscription Member ✭✭✭

    Quicken for Mac user. I worked with Honda on the phone for an hour on October 24. They apparently put some updated code on the website that made a mess of logins. I was unable to change my password AT ALL on the site. I received an email from Honda that they had backed out the bad code and asked me to try changing my password again. It worked just fine and I was able to re-link my Quicken Account to my Honda loan for the next five days. Today (October 29) I started receiving this message again.

    Honda Finance American - Owner requires a password change. Log in at their web site to update your password. Return to Quicken, Update again, at which time you’ll be asked to reauthorize. (FDP-108)

    I successfully updated my password on the Honda site and was able to access my loan information there. Upon going back into Quicken and used the updated password, I received this error message:

    image.png

    …so the same error code, but with a different message. I have submitted a report to Quicken Support.

  • Gary Mark
    Gary Mark Member ✭✭

    same here for the last two days - changed password as directed (at the Quicken end) and when I came back had the "denying access …" message [Quicken Classic Mac]

  • tk2johnson
    tk2johnson Quicken Mac Subscription Member ✭✭

    Me too, same FDP-108 error

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thank you for taking the time to report this issue.

    First, please take a moment to review and follow the guidance found in this support article regarding FDP-108 which provides more context on the error and steps that may help resolve it.

    However, we have also be forwarded this issue to the proper channels to have this further investigated. We request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation.

    image.png

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.
    (CBT-882/CTP-14989)

    -Quicken Anja
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  • StahlysGirl
    StahlysGirl Quicken Mac Subscription Member

    I'm also getting the same error. Had a heck of a time changing my password on the website over the weekend. Was finally able to get that done today. Came to Quicken to update the login and I'm getting the same error.

  • Dave Swan
    Dave Swan Member ✭✭✭

    Same error. Same attempts to fix. Also changed password on the hondafinancial site. Same 'denied access' continuing message and no download.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello everyone,

    Thank you all for adding your reports and details—it’s greatly appreciated!

    Just to reiterate my earlier message: this issue has been forwarded to the proper channels for further investigation. To help our teams gather more data, please navigate to Help > Report a problem within your Quicken program and include log files, screenshots, and a sanitized data file when submitting.

    These submissions are vital in helping us identify the cause and work toward a resolution.

    Thank you again for your patience and cooperation while this is being investigated.

    -Quicken Anja
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  • tk2johnson
    tk2johnson Quicken Mac Subscription Member ✭✭

    Is there an ETA on a fix? For me it's been since Monday 10/27 I can't login.

  • Stuart Boyle
    Stuart Boyle Member ✭✭✭

    This is not a mac-only problem. I believe that every time you log-in into the Honda website that it is emailing us a confirmation code to enter. Since the Quicken update process doesn't have a method for this, I believe this could be related to the problem.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tk2johnson & @Stuart Boyle,

    Thank you both for your reaching out. We’re aware that this issue is affecting both Mac and Windows users, so it’s not limited to one platform.

    The ticket for this issue is open and actively being worked on by our teams. At this time, there is no estimated timeframe (ETA) for a fix, but we’re continuing to investigate.

    For Windows users experiencing this, please follow the Windows thread found here. For both Mac and Windows, submitting problem reports through Help > Report a Problem in Quicken—along with logs, screenshots, and a sanitized data file—helps our teams with the investigation.

    We greatly appreciate your patience while this is being addressed.

    -Quicken Anja
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  • Jim Allen
    Jim Allen Quicken Mac Subscription Member

    Still no fix?

  • Quicken Anja
    Quicken Anja Moderator mod

    @Jim Allen As I mentioned in yesterday’s post, this issue is still ongoing. The ticket is actively open and being worked on by our teams. Unfortunately, we don’t have an ETA on resolution.

    To contribute to the investigation, please be sure that you have submitted a problem report through Help > Report a Problem in Quicken with your logs, screenshots, and a sanitized data file attached.

    We appreciate your patience while this is being addressed.

    -Quicken Anja
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  • mkh.finan
    mkh.finan Quicken Mac Subscription Member ✭✭✭

    I agree with Stuart's post. It appears that Honda is using TFA and there is no way to turn it off on their website (which I wouldn't want to do anyway), and/or no way to do any verification through Quicken.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    We now have an open Alert, and our teams continue to work on this issue, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates and information.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • tk2johnson
    tk2johnson Quicken Mac Subscription Member ✭✭

    This is really taking a long time to fix. Is this normal?

  • Quicken Anja
    Quicken Anja Moderator mod
    edited November 12

    Hello @tk2johnson,

    I completely understand your frustration—this one has been ongoing for a while. Unfortunately, some connection issues can take longer to resolve, especially when they require coordination with the financial institution’s technical teams.

    The ticket is still open and actively being worked on by our teams. While we don’t have an ETA to share yet, any new information will be posted in the Community Alert linked above.

    We really appreciate your continued patience and understanding while this is being investigated.

    -Quicken Anja
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  • Keary
    Keary Quicken Windows Subscription Member

    As of 20 Nov, this problem remains.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20523349#Comment_20523349

    Hello @Keary,

    Thanks for checking in. Yes, as of today, this issue is still ongoing. The ticket remains open and our teams are actively working on it, but we don’t have an ETA available at this time.

    Any updates or new information will continue to be posted in the Community Alert linked above.

    Thank you for your patience!

    -Quicken Anja
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