Citibank Not Downloading

proflaw
proflaw Member ✭✭✭
edited November 19 in Download, Add/Update Accounts (Windows)

Citibank transactions have not downloaded for a week, although there is no error message. The program reports a successful update. Is anyone else having this problem?

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Best Answer

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @proflaw,

    Thank you for reporting the difficulties you are seeing with Citibank.

    After reviewing your account internally, I can see that you are receiving an FDP-350 error.

    To resolve this, please do the following:

    1. Save a Backup. Steps can be found in this article if needed.

    2. Disconnect ALL Citibank accounts in Quicken. Here are the steps on how to do that.

    3. Revoke Quickens Third-Party Access from the Citibank website.

    4. Add accounts back into Quicken

    Once back in Quicken, you will want to make sure you choose the "LINK to existing" option for any of the accounts that were already in Quicken.

    Let us know if this resolves the issue you are having.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

Answers

  • Tom Young
    Tom Young Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited November 19

    There are problems with Citi. Typically this is what's been coming up:

    image.png

    In my case the transactions ARE downloading, but I still get that message.

    Others have reported no transactions are downloading, so it seems to be a mixed bag.

    https://community.quicken.com/discussion/7965576/citi-cards-reporting-connection-issues
  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Answer ✓

    Hello @proflaw,

    Thank you for reporting the difficulties you are seeing with Citibank.

    After reviewing your account internally, I can see that you are receiving an FDP-350 error.

    To resolve this, please do the following:

    1. Save a Backup. Steps can be found in this article if needed.

    2. Disconnect ALL Citibank accounts in Quicken. Here are the steps on how to do that.

    3. Revoke Quickens Third-Party Access from the Citibank website.

    4. Add accounts back into Quicken

    Once back in Quicken, you will want to make sure you choose the "LINK to existing" option for any of the accounts that were already in Quicken.

    Let us know if this resolves the issue you are having.

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • proflaw
    proflaw Member ✭✭✭

    It solved the problem. Thanks.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @proflaw,

    Thank you for coming back to let us know that the suggested steps resolved the issue.

    If you need help in the future, don't hesitate to reach out.

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • jthiker
    jthiker Quicken Windows Subscription Member ✭✭

    I followed the deactivate/delete/re-add and still no new transactions have been added.

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