Unable to deactivate online services

Toddsara
Toddsara Quicken Windows Subscription Member ✭✭
in Download, Add/Update Accounts (Windows)

About a month ago, all of my banking accounts stopped downloading. The investment accounts still work. When I try to deactivate the banking accounts, nothing happens (spins) and I eventually have to force the program to shut down. The same thing happens when I try to do a reset of the account. I have Classic Quicken for Windows, version R64.35. What can I do to reestablish the downloads?

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    A bit more info needed to help you.

    When you do TOOLS, Account List … what shows in the "Transaction Download", "Last Download" and "Financial Institution" columns across from the non-downloading accounts?

    Also, have you tried Validating your Q data file? Because you MIGHT be showing signs of a corrupted file. Take a backup before you try to validate … just in case.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta

    Creating a file copy using File>Copy, template option will create a record-by-record copy of your existing file but disconnected from online services. After the copy completes, reconnect all of your accounts and abandon the old file.

    It's a little bit of work but probably a fraction of the work you have already put in. Assuming there are no unrepairable corruption issues with your copied data file, it will be fully functional again.

  • Toddsara
    Toddsara Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20524540#Comment_20524540

    Here's a screenshot of one of the accounts.

    image.png

    I'll try validating the file. Thanks!

  • Toddsara
    Toddsara Quicken Windows Subscription Member ✭✭

    The validation did not say anything about a corrupted file. There were several old transactions under this:

    image.png

    Would these be causing the issue?

  • Toddsara
    Toddsara Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20524541#Comment_20524541

    Can you please provide a little more guidance on this? I'm unclear about what to do after making the copy. Thanks!

  • markus1957
    markus1957 Quicken Windows Subscription SuperUser, Windows Beta Beta
    https://community.quicken.com/discussion/comment/20524611#Comment_20524611

    After making the copy, just start using the copy as your main file. Give it a new name during the process or it will just add "CPY" to the end of the existing name. Activate your accounts for download in the new file and move on.

    I doubt the transfers are causing your issue, but you should correct them before making the copy.

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭
    https://community.quicken.com/discussion/comment/20524607#Comment_20524607

    I'm a bit confused. In your OP, you say that the issue started about a month ago … but your graphic says that the account has never been downloaded, "Not Available".
    Please explain. Did something happen a month or so ago? Is this a new account?

    Also, looking at Three Rivers in FIDIR.TXT, which records all of the connections between Q and the FI's, I see that the credit union also supports "Web Connect" where you initiate the download from their website and import it into Q. You might, on a one time basis, try that to see if it "shakes the cobwebs loose". That should work for any banking, not loan or card, type accounts.

    Three Rivers Federal CU https://www.3riversfcu.org/ 1-800-933-5763 https://online.3riversfcu.org/Authentication ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Toddsara
    Toddsara Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20524613#Comment_20524613

    Thank you for your help! This worked!

  • Toddsara
    Toddsara Quicken Windows Subscription Member ✭✭

    Thank you for your help! The account had been downloading so I don't know what happened or why it showed what it did. I have also been going through the banking websites to download the transactions. The suggestion to make a copy of my file worked, and now all of my accounts are again downloading through the one-step update. I appreciate you taking the time to consider my issue.

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