Fidelity cash balances are off

jeffreyjgray
jeffreyjgray Member ✭✭
edited November 30 in Errors and Troubleshooting (Windows)

I seem to be having one of the issues mentioned in this post CTP-13955.

I did the reauthorization to Fidelity EWC+, and after restoring from backup a couple times and doing steps more slowly, I finally have a cash account again with transactions, and an 'investing' account that makes no sense. Neigher the cash or the investing account have a correct balance. They are way off.

I'm not sure how to proceed.

Please advise.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jeffreyjgray,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. You mentioned that you have both a cash account and an investing account, and neither is correct. Is the cash account in a linked checking account? If you're not sure, you can navigate to Tools>Account List, click the Edit button next to the investment account, and on the General tab, you should be able to see if the option to Show cash in a checking account is on or off.

    Linked checking account on.png

    Is the cash in your account tracked as cash or using a money market fund? If it's tracked using a money market fund, which fund is used?

    How are the balances incorrect? Is there any obvious cause of the discrepancy, such as cash being counted as both cash and a holding, duplicate transactions, placeholders, etc?

    I look forward to your reply!

    Quicken Kristina

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