Merrill Lynch - Incorrect Investment Account Balance on 401K Bond Funds - shares off by 100x

LouCan
LouCan Quicken Windows Subscription Member ✭✭
edited December 1 in Errors and Troubleshooting (Windows)

Can you help fix above?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @LouCan,

    Thank you for sharing your experience.

    I have some follow-up questions for you.

    • How long has this issue been happening?
    • Do you hold investment accounts at other financial institutions?
      • If so, are you seeing this issue in any of those accounts?
    • Do you have more than one Merrill Lynch investment account?
      • If so, are all Merrill Lynch accounts affected, or just one?
    • Where is your data file located?
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Norton?

    Additionally, screenshots of what you are seeing would be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you.

    Quicken Alyssa

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  • LouCan
    LouCan Quicken Windows Subscription Member ✭✭
    edited December 3

    Hi @Quicken Alyssa,

    The issue started in October 2025 when the account moved to Express Web Connect. At that time, it also changed the Tracking Method for the account as Simple - Positions Only as the only supported setting. This is when the issue started to occur.

    I should also add that the issue happens only with my Merrill Lynch Benefits Online 401K account and not with any of my Merrill Lynch Investments or Fidelity Investments accounts, which have the Tracking Method as Complete - Positions and Transactions.

    The data file is located on my hard drive, and it is also backed up by OneDrive.

    Here is a screenshot of the issue, which I have circled in green. If you multiply the shares by 100, the positions and Total Value would be correct.

    image.png

    Thank you!

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