Space Coast Credit Union

Jako
Jako Quicken Windows Subscription Member ✭✭
edited November 2025 in Download, Add/Update Accounts (Windows)

Here we go again! Will not download my accounts!! Funny I just paid to renew my subscription. All my other accounts work great but SCCU always some kind of an issue. I'm using Windows to run my Quicken. Anyone else having an issue, this is getting old.

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Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @Jako,

    Thank you for sharing your experience, though I am sorry to hear you are having repeated issues with SCCU.

    Can you tell us exactly what you are seeing from your end?

    • When was the last time these accounts downloaded successfully?
    • Do you get an error code or messaging of any kind?
    • What, if any troubleshooting steps have you already tried?

    Additionally, screenshots of what you are seeing could be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you.

    Quicken Alyssa

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  • Jako
    Jako Quicken Windows Subscription Member ✭✭

    CC 501 code and the last time it downloaded was Nov 26. I did send a report of the failed download to Quicken.

  • bcsteves
    bcsteves Quicken Windows Subscription Member ✭✭✭

    Same issue as Jako. Accounts not updating but no indication of an issue. Attempted to reset the connection, CC-501 after long period of time. SCCU accounts are constantly plagued with issues. When they do work transactions download as Payee of "NA"

  • Jako
    Jako Quicken Windows Subscription Member ✭✭

    Now, CC 800 code and states my three accounts have been deleted! try and reload them with negative results. Its a shame I pay for this aggravation!!

  • hamoja
    hamoja Quicken Mac Subscription Member ✭✭
    edited December 2025

    This connectivity issue extends beyond SCCU and is currently affecting multiple financial institutions. The API consistently fails to authenticate, preventing Quicken from syncing updates.

    [Removed - Speculation]

    I, too, have an open support case and was informed that there is no defined SLA or estimated timeline for a resolution. [Removed - Rant]

  • jbabiak
    jbabiak Quicken Windows Subscription Member ✭✭

    Same here again… CC-501 with SCCU. Last update was 11/25/2025. Here we go again

  • breinert04
    breinert04 Quicken Mac Other Member ✭✭

    Also having issues for the last week. Don't get an error code, just

    Details:
    CP_SERVER_ERROR
    Expected value should match 'unique authenticationFieldId in credential array'

    Very frustrating to have to manually download transactions.

  • Jako
    Jako Quicken Windows Subscription Member ✭✭
    edited December 2025

    [Removed-Disruptive] This seems to have become a constant issue with SCCU and Quicken!! And, now CC 800 code, my accounts appear deleted?

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for reporting the issues you are seeing.

    This is now a Known Issue, and multiple banks are being affected. Our teams are aware and working toward a solution. To be updated on progress/changes as they occur, open the linked alert and bookmark it.

    We apologize for any inconvenience.

    Quicken Alyssa

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  • w.fisher61@gmail.com
    w.fisher61@gmail.com Quicken Windows Subscription Member
    edited December 2025

    [Removed-Rant]

  • SeaStar
    SeaStar Member ✭✭✭
    edited December 2025

    Same lack of connection here some time after 11/21/25. Version R65.17, Build 27.1.65.17

    1. Quicken repeatedly fails to download transactions from multiple SCCU accounts during OSU.
    2. Q fails to notify User that connection with SCCU was not made during OSU.
    3. Q + SCCU fail to connect after user-initiated account resets. Screen shows "Oops, we're having a problem" and error code CC-501
    4. Q Account Details > Online Services requires entirely new on-line account set-up and activation of OSU. After starting that process, progress circle goes around with "Looking for your accounts at Space Coast Credit Union." A few minutes pass until screen again displays 'Oops, we're having a problem" and error code CC-501

    Like others, I've spent high-end double-digit hours troubleshooting various SCCU and Quicken connection problems and download errors since at least Oct 2024. Used Quicken for 25-30 years

    I also reported via Help > Report a Problem from Quicken Toolbar.

  • henrycharles99
    henrycharles99 Quicken Windows Subscription Member ✭✭

    I'm having the same issue. What's worse is that is a constant issue between SCCU and Quicken. The connection between the 2 has been inconsistent for over a year and both sides point the finger at each other.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hi everyone,

    We appreciate you continuing to report the issues you're experiencing.

    This has been confirmed as a Known Issue affecting multiple banks, and our teams are currently working toward a solution. For updates, please check and bookmark the linked alert.

    We’re sorry for any disruption this has caused.

    Quicken Alyssa

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  • hamoja
    hamoja Quicken Mac Subscription Member ✭✭
    edited December 2025

    [Removed-Speculation]

    I’ve had an open case since Monday, allegedly “escalated,” yet five days have passed with no returned calls or meaningful updates.

    [Removed-Speculation]

    I'm also reading about a system update for online banking providers scheduled for roughly December 8, 2025. A fix for this problem may be rolled into this maintenance window. [Removed-Language]

  • Jako
    Jako Quicken Windows Subscription Member ✭✭
    edited December 2025

    [Removed-Disruptive]

  • Jako
    Jako Quicken Windows Subscription Member ✭✭

    I just read the above link about the update. I don't see Space Coast in the list of banks!!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for adding to this discussion.

    If you are receiving one of the following errors when connecting to Space Coast Credit Union;

    • Quicken for Windows: CC-501
    • Quicken for Mac: CP_SERVER_ERROR / request-body-field

    This is a Known Issue, and it has been escalated internally. We do not have an ETA as to when it will be resolved, but it is actively being worked on.

    Please continue to refer to the alert. You can bookmark it to be notified of changes/progress as they occur.

    Thanks again!

    Quicken Alyssa

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  • henrycharles99
    henrycharles99 Quicken Windows Subscription Member ✭✭

    Do we have any updates? I haven't been able to use it for a week.

  • SeaStar
    SeaStar Member ✭✭✭

    Hopefully, we'll get a resolution soon. sccu.com shows "Scheduled Maintenance: Online & Mobile Banking will be unavailable on Tuesday, December 9, from 10 p.m.-12 a.m."

  • vdub972
    vdub972 Quicken Mac Subscription Member ✭✭

    Very frustrating when Quicken telephone help implies the problem is with the SCCU "old servers". We lost over 4 months of service early this year and last year before being able to download transactions again. Please do everything possible to get us back up and working again and keep us in the loop.

  • Jako
    Jako Quicken Windows Subscription Member ✭✭
    edited December 2025

    [Removed-Violation of Community Guidelines]

  • Jako
    Jako Quicken Windows Subscription Member ✭✭

    just tried to download from SCCU. Nothing!!!!!

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you all for adding to this discussion.

    There was an update to the Alert on 12/8/25 notifying users that we do not have an ETA at this time for a resolution of this issue, and our teams continue to work towards a solution.

    We apologize that this is inconvenient, and hope this will be resolved soon. In the meantime, please continue to refer to the alert. It will be updated as things progress.

    Thank you.

    Quicken Alyssa

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  • jbabiak
    jbabiak Quicken Windows Subscription Member ✭✭

    Any new updates on SCCU?

  • jbabiak
    jbabiak Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20527400#Comment_20527400

    Seems to be working 12/14/2025

  • SeaStar
    SeaStar Member ✭✭✭

    OSU problems continue with SCCU and I cannot download outstanding transactions. The system has also reverted to requiring multi-factor authentication and several minutes of wait time. During one OSU, a screen indicated that transactions were downloaded, but none appeared for multiple accounts. During a different attempt, I entered the correct login information, but the screen stated that the connection could not be established. I also reset some accounts, but no transactions were downloaded.. Summary and data were sent to Report a Problem.

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello All,

    Thank you for continuing to update the thread with your progress, questions, and comments.

    There are currently no more updates on the Alert.

    I am happy to hear the issue has been resolved for some. For those of you who are still experiencing this issue, please continue to refer to the alert. Updates will be posted there when they occur. Make sure you bookmark it to stay updated!

    Thanks again!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • hamoja
    hamoja Quicken Mac Subscription Member ✭✭
    edited December 2025

    [Removed - Rant/Speculation/Profanity]

  • henrycharles99
    henrycharles99 Quicken Windows Subscription Member ✭✭

    I'm still broken so it is still not fixed. How and when will this issue be resolved?

  • jbabiak
    jbabiak Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20527544#Comment_20527544

    It did work for 1 day, back to being broken. sigh

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